Job Details

Cloud and Automation Engineer

Austin, Texas, United States

Software and Services

Summary

Posted: Apr 03, 2025

Weekly Hours: 40

Role Number: 200597574

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

Today, the Retail Engineering team provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide.

The Cloud and Automation engineering team within Financing and Retail Services organization supports a wide variety of mobile and web apps used in Apple’s retail stores. The team is dedicated towards providing a world class experience to our end users by minimizing outages and by collaborating with product owners in an effective manner to understand user engagement on our app suites. We are looking for a software engineer with a curious mind and the energy and passion to build the next generation of Cloud and Automations tools and processes within our organization.

Description

The Cloud and Automation team manages a large fleet of infrastructure that spans across Global DataCenters owned by Apple and Third party Cloud vendors like AWS and GCP, with the goal of providing stability to users of our apps at Apple stores across the world. The candidate would work closely with product owners and app owners to establish SLOs and identify areas of improvement across the app suite and support the roll out of new features across multiple regions and Geo. They would manage offshore and onsite support team in handling queries and problems reported by users from Apple stores. The candidate would also be involved in building robust monitoring and alerting systems for our suite of apps and Create tools to automate troubleshooting processes thereby reducing the downtime of our critical apps.

Minimum Qualifications

• Experience in Kubernetes landscape from Packaging, Deployment, CI/CD, Security, Governance, Scalability, Fault tolerence, Canary Deployments etc and implement solutions to run Production Applications in Kubernetes

• Proficient in navigating Linux based applications and networking protocols

• Proficient is using logging tools like Splunk,Kibana to do analysis and create reports

• Experience in automation scripting using Python and Shell

• BS in Computer Science or equivalent years of experience

Preferred Qualifications

• Experience in programming languages like Java/ Go/ NodeJS/ Python is a plus

• Experience in cloud vendors like AWS, GCP and AliCloud is a plus

• Experience in Kafka, Cassandra, Couchbase/Elastic search, Redis and other no sql databases is a plus

• Experience in Observability frameworks like Prometheus, Grafana, Jaeger, Thanos, Cortex is a plus

• Experience in troubleshooting Java applications in a production environment and presenting deep insights around JVM vitals is strongly desired.

• MS in computer science or equivalent would be preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.