Job Details
Job Information
Job Description
SourceAbled is seeking Remote Customer Service Representatives in the states of TX and OR for a direct hire opportunity with our insurance client. As a Remote Customer Service Representative, you will play a vital role in facilitating effective communication with both internal and external customers. Your primary responsibilities will include conveying intermediate underwriting guidelines, policies, and marketing initiatives to effectively manage customer accounts. This role requires individuals who can leverage their skills and competencies to ensure a seamless and positive customer experience.
This is a permanent, direct hire opportunity.
You will earn your Personal Lines Insurance License in this role.
This position is being offered as part of a disability/neurodiversity program which is designed to provide a more inclusive and supportive hiring process and work environment for job seekers with neurodivergence, which includes, but is not limited to autism, ADD/ADHD, PTSD, OCD, Anxiety Disorder, Dyslexia, Bipolar, and Tourette's Syndrome
Pay Range is $16.70-20.50 depending on geographical location
This opportunity is open to candidates residing in TX and OR
Essential Job Functions
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
- Reviews problems and communicates with appropriate personnel to obtain information when necessary. - Responds to customer inquiries through appropriate mediums.
- Attains performance level standards as outlined in performance objectives.
- Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
- Stays current with relevant product(s).
- Understands and strives to support organization’s overall strategy. - Models Farmers core values. - Performs other duties as assigned.
CORE COMPETENCIES
- Business Results: Meets individual performance, metrics and goals.
- Innovation: Identifies and suggests innovative process changes to support business practices.
- Communication: Above average written and verbal communication skills.
- Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
- Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Education Requirements
Experience Requirements
Other Details