Job Details

AppleCare Service Business Operations Manager

Sunnyvale, California, United States

Support and Service

Summary

Posted: Jul 11, 2025

Weekly Hours: 40

Role Number: 200610467

Apple is where individual imaginations come together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because each of us shares a belief that we can create something extraordinary and share it with the world, changing lives for the better.

AppleCare Service Supply Chain Operations is a fast-paced, dynamic organization that delivers the world’s top post-sales customer support. The AppleCare SSCO team is closely integrated with the business and is one of the leading business-partnering groups within Apple. AppleCare SSCO is seeking a highly motivated operational leader to join the Business Operations team, supporting our dynamic AppleCare business and helping transform our operations.

Description

AppleCare is seeking a highly motivated professional to manage pivotal projects that drive cost savings, enhance supplier performance, and optimize operational excellence globally. The ideal candidate will be responsible for developing and implementing cost strategies, including negotiating and managing expenses for new buys, repairs, warranty services, and out-of-production parts. They will collaborate closely with cross-functional teams to align service delivery with financial goals, ensuring cost-effective and high-quality results.

In this role, the ideal candidate will be responsible for managing suppliers and monitoring the performance of the service supply chain. This includes overseeing supplier execution in service operations, coordinating quarterly business reviews, and leading continuous improvement initiatives to meet evolving business needs. The candidate will work closely with the procurement and technical teams to ensure that supplier contracts meet cost, quality, and continuity goals. Additionally, they will manage reverse logistics, monitor supply and demand planning, and ensure compliance with Apple’s standards for service levels, cost control, and regulatory requirements.

The ideal candidate will support sustainability efforts through reuse and repair programs, tracking their environmental benefits and advancing circular economy initiatives across the service supply chain. They will utilize strategic planning skills to contribute to cross-functional projects that drive growth, diversification, and risk mitigation while growing operations. This involves implementing data-driven strategies, improving processes, and aligning activities with long-term business objectives. Additionally, they will serve as a key liaison with internal Planning, Purchasing, and Quality teams to ensure seamless execution and alignment with Apple’s broader strategic goals. This position offers the chance to create a significant impact on the organization’s ability to stay competitive in a rapidly evolving market.

Minimum Qualifications

• 8+ years of experience in supplier and supply chain management within high-volume industries such as personal computing or consumer electronics, with expertise in contract negotiation, pricing strategies, and supply chain design

• 3–5 years managing outsourced manufacturing or service operations, including direct engagement with overseas suppliers

• Bachelor’s degree (BA or BS)

Preferred Qualifications

• Ability to design and optimize business processes for efficiency, scalability, and performance

• Strong procurement and project management skills, with success leading cross-functional initiatives

• Familiarity with reverse logistics and service operations

• Excellent communication skills, bridging technical and business perspectives

• Strong analytical, problem-solving, and prioritization abilities in multifaceted, fast-paced environments

• Ability to navigate and influence within large, matrixed organizations

• Proficiency in Excel (including Macros) and Tableau

• Master's degree

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,200 and $236,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.