Job Details

Weekly Hours: 40

Role Number: 200625672-0157

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Apple is seeking a Site Support & Coordinator for the Apple Park Executive Briefing Center (EBC). The EBC hosts Apple’s most strategic customers and partners to strengthen relationships and advance business development goals. In this role, you will ensure all devices, equipment, and technical systems are flawlessly prepared for each executive engagement. The seamless technical experience is essential for showcasing the best of Apple to executive audiences, making this role vital to creating premium, memorable experiences.

Description

In this role, you will:

• Customize, execute, and reset briefing rooms, demo areas, and Apple devices daily to ensure flawless technical execution for executive briefings

• Manage the on-site fleet of devices, including cleaning, storage, charging, software updates, and inventory tracking

• Prepare, test, verify, and reset AV and all briefing technology systems for each day's briefings; troubleshoot technical issues as needed, maintaining required operational standards

• Collaborate with partners on device refresh, configuration, and setup to maintain premium presentation standards

• Partner with the on-site AV team and IT for troubleshooting and issue mitigation

• Coordinate cross-functional teams, facilities logistics tailored to the curated briefing experiences in support of the daily briefing center operations

• Demonstrate technology and present core content as trained and assigned

Minimum Qualifications

• 3-5+ years of experience in fast-paced, white-glove environment

• Proficiency in troubleshooting a wide range of IT issues, including hardware, software, and network connectivity problems

• Strong attention to detail and commitment to quality standards

• Professional communication skills and executive presence

• Experience with process documentation and technical procedures

Preferred Qualifications

• Previous or current work in Apple Retail or similar customer-facing technical role

• iOS and Mac deployment and management experience (e.g., Jamf, Apple Configurator, and other platforms) and device management, AVP support, or technical operations

• Bachelor’s degree or equivalent experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .