Job Details

Director - Business Planning & Financial Analysis

Phoenix, AZ, United States(Hybrid)

Job Description

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Performance & Insights team, within Sales Enablement, Pricing & Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering insights that drive GCS growth.

The Director will work very closely with several cross-functional partners such as US SME (Small and Medium Enterprise) Account Development, Product, Marketing, Finance, Risk and other key partners / COE teams. They will be the key thought leader for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. In addition to these core responsibilities, the Director will lead special projects that drive the GCS strategy forward.

The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of leading initiatives from inception to successful execution.

Responsibilities

• Lead, mentor, and build a hard-working - highly engaged team with diverse talent who is tasked to provide actionable insights by identifying and analyzing key performance indicators

• Build strong relationships with key partners to understand business objectives and challenges in order to become a trusted thought partner

• Have a deep analytical mind but entrepreneurial attitude comfortable with fast failure and the ability to pivot quickly to new approaches to finding solutions

• Act as a liaison and a partner with numerous teams to drive innovation, identify and transfer best practices

• Ensure optimal channel performance and strategy through providing proactive business insights and determining solutions

• Champion data driven decision making and collaborate with partners to assess and optimize business performance

• Focus on strategic thought leadership, including defining critical metrics, leading goal setting & territory mapping methodology, Rule of Engagement and measuring treatment effectiveness against business objectives

• Present and communicate performance results and business insights to multiple levels of business in a highly effective manner

• Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations

• Develop, plan, and execute strategic initiatives including serving as a communication hub

Qualifications

• Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives

• Strong grasp of the Commercial business. Excellent analytical and problem-solving skills

• Experienced People Leader: Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment

• Customer Management: Pro-actively anticipate customer needs and deliver on the promise

• Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes. Proven ability to deliver results in a fast paced and highly matrixed environment

• Outstanding analytical and strategic skills, with proven ability to synthesize complex inputs into clear recommendations

• Experience using SQL and other analytical tools

• Strong work ethic with a will-to-win attitude!

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006799

• Job Category Data Mgmt and Analytics

• Posting Date 04/29/2026, 09:12 PM

• Apply Before 05/14/2026, 04:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX 18850 N 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + equity (if applicable) + benefits

• Career Area Sales & Relationship Management