Job Details

Weekly Hours: 40

Role Number: 200644858-3337

Summary

Apple converts innovative concepts into high-impact products through a rapid development cycle. We seek dedicated professionals to drive collective knowledge management achievements. This role requires the ability to architect robust, elegant solutions for documentation at scale—helping engineers find information that isn't outdated, wrong, or hidden. The successful candidate must possess expertise in content authoring, generation, categorization, maintenance, and retirement approaches across a large enterprise. Our team specializes in building foundational documentation platforms that enable seamless knowledge discovery and contribution across various internal engineering teams. We are actively recruiting a highly qualified Knowledge Management Manager for the Apple Cloud Services Engineering team.

Description

As Senior Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.

Minimum Qualifications

• 8+ years in technical documentation or knowledge management

• 3+ years managing technical writing teams

• Experience with documentation at enterprise scale (10,000+ engineers)

• Strong technical background understanding complex software systems

• Proven ability to influence stakeholders across organizations

• Experience with docs-as-code workflows

• Excellent communication skills

Preferred Qualifications

• Experience at large technology companies managing documentation at scale

• Background in knowledge management systems or information architecture

• Track record applying AI/LLM technologies to documentation—generation, search, maintenance, quality improvement

• Experience engineering AI-powered solutions with human oversight

• Familiarity with documentation tooling: static site generators, Git, Markdown, API docs

• Success with platform migrations or system transformations

• Understanding of developer experience and documentation's impact on productivity

• Ability to build cross-functional partnerships and navigate complex organizations

• Can articulate documentation strategy and ROI to executives

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .