Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• This position serves as the Chief of Staff reporting directly to the VP Risk Product Development (Band 60) and is an integral member of the leadership team.

• The role offers an exciting opportunity to learn various aspects of product development function. They will have the opportunity to work side-by-side with software product leaders, learn about product development lifecycle & large enterprise initiatives.

• The incumbent’s key responsibilities will include:

• Working with the functional leaders to align organizational priorities, drive cross-functional strategic initiatives, and ensure delivery against financial targets

• Developing communications and presentation materials for executive-level audiences

• Supporting risk governance, oversight, and audit functions as well as regulatory affairs

• Planning line-of-business reviews, staff meetings, colleague town halls

• Partnering with Human Resources to implement talent management programs – recruitment, training and development, colleague recognition, compensation, and retention

• Special projects including partnering with product operations

• Contractor Management – Management of SOW’s for ~10 vendors, onboarding/offboarding contractors, annual SOW negotiations and ongoing amendments, monthly accruals to finance, verification of payments, etc

• Headcount Tracking & Financial Analysis – more detailed tracking of resources, type of work PO/PD, value stream, funding type etc

• Interacting effectively with colleagues at all levels in the organization to strengthen team culture, continuously improve the work environment, and identify and resolve issues

• Directing department-wide administrative functions, including operating expense management

Minimum Qualifications:

• Superior organization skills and scrupulous attention to detail

• Exceptional professional communication skills – clear, logical, and structured

• Business maturity and demonstrated ability to influence at all levels

• Adaptable interpersonal skills, high energy, and a proven team-first mentality

• Impeccable integrity required for handling confidential information

• Rigorous and analytical approach to problem-solving, decision-making, and prioritization

• Intellectual curiosity and learning agility needed to explore and evaluate new ideas

• Extensive experience leading project management

• Ability to work autonomously and on multiple projects simultaneously

• Experience in leading Project Management Office (PMO) and/or Product Development experience

Preferred Qualifications:

• Advanced degree in business, operations research, mathematics, computer programming, data science, engineering, or a related quantitative field of study

• Prior business consulting experience

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Job: Risk

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25018806