Job Details

Senior Manager - Program Management

New York, NY, United States

Phoenix, AZ, United States

(Hybrid)

Job Description

How will you make an impact in this role?

Enterprise Digital Portfolio and Program Management (EDPP) partners across Enterprise Digital to drive strategic alignment, portfolio transparency, and disciplined execution. The team connects multi-year digital strategy to actionable plans and ensures leaders have the visibility needed to make informed, enterprise-level investment and prioritization decisions.

As Senior Manager, Program Management & Investment Planning , you will play a key role in coordinating portfolio-level planning, program execution, and prioritization activities across Enterprise Digital, while advancing priority initiatives and broader portfolio needs. This role emphasizes annual investment planning, demand consolidation, and transparency into prioritization decisions, alongside targeted program management and leadership support.

You will partner closely with senior stakeholders across Enterprise Digital including EAPP (Enterprise Acquisitions Products and Platforms), EDX (Enterprise Digital Experiences), EDR (Enterprise Design and Research), and EDEA (Enterprise Digital Experimentation and Analytics), building strong relationships to align on strategic priorities, manage competing demands, and drive informed, data-driven decisions. You will analyze large, complex data sets to generate actionable insights and shape clear investment recommendations.

Working closely with LPM (Enterprise Ways of Working) and Product Operations teams, you will help facilitate prioritization discussions and ensure inputs and outputs are structured, aligned, and effectively communicated across the organization.

A critical component of this role is the ability to translate complex inputs and decisions into clear, compelling narratives and develop high-quality, executive-level materials that provide transparency into investment choices and alignment to enterprise priorities.

Responsibilities

Investment Planning:

• Coordinate portfolio-level program management and prioritization activities across Enterprise Digital, ensuring alignment and transparency across teams and workstreams

• Drive the annual investment planning cycle, including intake and consolidation of product and platform demand across EAPP, EDX, EDR, EDEA, within the central planning team’s timelines and milestones

• Consolidate and structure portfolio demand into clear, transparent views of priorities

• Facilitate alignment across stakeholders and support prioritization discussions in partnership with LPM (Enterprise Ways of Working)

• Capture and translate prioritization outcomes into clear, actionable outputs and communicate decisions, priorities, and implications to stakeholders across the organization

• Synthesize complex inputs into clear, cohesive narratives that connect initiative-level detail to enterprise priorities and outcomes

• Develop high-quality, executive-ready materials and presentations that clearly communicate priorities, progress, risks, dependencies, and outcomes

Program Management:

• Support the advancement of high-priority Enterprise Digital initiatives by driving early-stage discovery, clarifying scope, and identifying risks and dependencies

• Partner with cross-functional teams to help unblock progress and maintain alignment across key initiatives

• Support leadership with reporting, communications, and employee engagement activities as needed

Qualifications

Required

• 5+ years of experience in portfolio management, program management, strategic planning, or investment planning

• Strong ability to synthesize diverse inputs into structured views that inform decision-making and provide transparency into outcomes

• Demonstrated experience supporting prioritization, planning, and cross-functional alignment in complex environments

• Exceptional communication skills, including the ability to develop clear, well-structured, and visually compelling executive materials

• Proven ability to influence senior stakeholders and operate effectively in a highly matrixed organization

Preferred

• Experience supporting large-scale digital or enterprise initiatives

• Familiarity with Agile or Lean portfolio management concepts

• Experience with enterprise planning and reporting tools (e.g.,Apptio, Clarity, Jira, NVision)

Leadership Characteristics

• Enterprise-minded and strategic, with strong judgment and attention to detail

• Strong storyteller and communicator who can translate complex inputs into clear, executive-ready narratives

• Collaborative partner who builds alignment across teams and functions

• Comfortable operating in a coordinating role across multiple stakeholders without direct ownership of all outcomes

• Organized, resilient, and effective in a fast-paced, evolving environment

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006868

• Job Category Technology

• Posting Date 05/01/2026, 04:44 PM

• Apply Before 05/15/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $103750 - $174750 annually + bonus + benefits

• Career Area Technology