Job Details

Manager - Tech Risk & Control

Phoenix, AZ, United States(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Responsibilities

The ETS Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team is looking for a Risk and Control Manager who will focus on solving some of our most complex problems. Areas for potential intervention will be identified through process evaluation, data analysis, monitoring, etc. In partnership with key stakeholders, the Risk Reduction Manager will develop strategic solutions for enhancement/remediation and take lead on managing risk reduction projects to completion. Extensive collaboration with partners across numerous business units, functional areas, and geographies is required. Additionally, Process Risk Reduction serves as an operational risk subject matter expert for the ETS organization.

• Provide additional identification of risks throughout business processes and systems (along with business process owners).

• Facilitate BUs in their risk assessments performance (e.g., Risk and Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates).

• Provide recommendations and to elevate controls where there is failure and identify themes across the controls where repeat Issues arise to work on the root cause vs individual minor controls that may not be solving the main, systemic problem.

• Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events.

• Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing.

• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes.

• Review categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping.

• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing.

• Advise BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG).

• Support risk management practices within the business.

• Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring.

• Review risk profiles and an updated risk register(s).

• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 5+Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

• Strong project management, communication, and interpersonal skills

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Providing identification of operational risks throughout business processes and systems

• Deep knowledge of process excellence, risk/control assessment, data analysis, compliance, and internal IT control frameworks

• Strong problem solver with the ability to use analytical methods to affect change

• Reviewing independent control monitoring, including identification of control improvements

• Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

• Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

• Experience in financial services industry

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006635

• Job Category Technology

• Posting Date 04/28/2026, 02:36 PM

• Apply Before 05/06/2026, 04:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + benefits

• Career Area Technology