Job Details

Salesforce Process Analyst, WW BPR

Cupertino, California, United States

Sales and Business Development

Summary

Posted: Sep 16, 2025

Weekly Hours: 40

Role Number: 200620949-0836

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-Engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world.

These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a WW Salesforce Process Analyst, you will deliver key initiatives that support a broad, cohesive sales solution strategy.

Description

In this role, you will:

• Understand the strategy and the changing needs of the business via workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies.

• Focus on recommending process innovation and efficiencies through process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.

• Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables.

• Propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and operational efficiency.

• Engage with colleagues across the team to identify system integration points and dependencies, and develop high level solution proposals for these integrations.

• Partner with leadership teams to craft business cases and budget for changes/projects.

• Negotiate with cross-functional teams and business partners to remove barriers and get results, without compromising the overall quality of end deliverables.

• Engage with leadership, business partners, and engineering teams to develop a project timeline, key achievements, and a communication plan.

• Lead projects that could be process improvements, assessments, or software development initiatives through the end to end life cycle of those projects. You will need to effectively influence partners, domain experts, executives and other internal groups through superior written and verbal communication.

• Lead technology projects through the full Software Development Life Cycle—from mobilization to scoping, requirements, design, business readiness, testing, and implementation.

• Prepare the business for the change: Ensuring that from the very start of the project, there is a change management plan in place. By this time, we are live and the business is ready and excited to take on the adjustments to people, process, and technology.

• Influence decisions and change management through collaboration, leadership and a customer-focused approach.

• Ensure that we achieve the benefits we set out to deliver at the start of the project. This includes setting success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria.

Minimum Qualifications

• Typically requires a minimum of 12+ years of related experience

• Background in a business analyst, project/program management, and/or similar role focused on leading complex, cross-functional business transformation projects

• Significant experience with Consumer and/or Retail sales processes (e.g., account plans, forecasting, deal registration, pipeline management, partner incentives, sales compensation, etc.)

• Deep expertise in Salesforce platform functionality and best practices, including strong understanding of Salesforce App Exchange ecosystem and native Salesforce capabilities

• Experience in implementation, including customization, and/or integrations with external systems

• Ability to effectively plan, organize, and lead simultaneous projects with competing priorities, strategies, and timescales

• Outstanding communication skills with the ability to simplify complex ideas and tailor to technical and non-technical audiences

• Experience creating polished executive presentations and “storytelling through data” to motivate and inspire others

• Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Experience with promotions, back margin, pricing, and incentives programs is highly preferred

• Experience supporting Channel enablement technologies at Point of Sale (POS) is a plus

• Experience with learning management, fixtures, and merchandising is a plus

• Solid understanding of Agile / Scrum delivery models

• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions

• Proven analytical skills with the ability to investigate data, business, or systems problems to expose root causes and identify solution options

• Forward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solution

• Expert organizational skills and attention to detail

• Master's Degree is a plus

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,300 and $263,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.