Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

Join Team Amex and let’s lead the way together.

The position of ServiceNow Platform Automation Senior Manager will be a part of a dynamic and growing team within the GRCT organization at American Express.

The successful candidate will lead, coach and mentor an engineering team, drive technology excellence and ensure the successful execution of the project. The role requires a strong technology background in ServiceNow and DevOps enablement, leadership skills and ability to align engineering efforts with business objectives.

They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Managers, Engineers, Product Owners, Staff Architects and Staff Engineers.

Responsibilities include:

• Lead, coach, mentor and grow a high performing engineering team.

• Foster innovation, collaboration and technology excellence.

• Define and implement engineering roadmap in alignment with business needs.

• Drive tech excellence, establish and implement coding standards, architecture principals and agile methodology.

• Collaborate with project manager and other partners to align with business goals. Ability to build positive relationships, operate effectively within large multi-functional teams, and influence business partners to drive ground-breaking change.

• Conduct performance evaluations, career growth discussions and cultivate a culture of collaboration, learning and continuous improvement.

• Works with program delivery team and align team around the long term roadmap.

• Identifies gaps, provides feedback, and proposes changes to implementation timeline and roadmap.

• Provides inputs to product owners and engineering leaders with recommendations to drive program level objectives and goals.

• Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change.

Minimum Qualifications:

• 3 years as Senior Engineering Manager leading highly technical and autonomous teams.

• Strong background in system architecture and engineering standard processes.

• Experience leading automated governance, deployment pipeline automation, or other developer experience programs.

• Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Angular JS.

• Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.

• Overall 12 years of software development experience.

• BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.

Preferred Qualifications:

• Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.

• 5 years Agile experience as well as hands on Scaled Agile Framework experience.

• Experience managing Generative AI capability development.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Other Locations: US-Utah-Sandy

Schedule Full-time

Req ID: 25021162