Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

The Senior Manager – Privacy Risk PMO will oversee the Program Management Office (PMO) supporting the Privacy Risk Assessment function within the Global Privacy Center of Excellence (GPCE) organization. This leader will be responsible for driving the governance, execution, and continuous improvement of the PRA program across American Express.

The role requires strong strategic, organizational, and relationship management skills to ensure privacy risk assessments are executed efficiently, consistently, and in alignment with regulatory expectations and enterprise risk standards. The ideal candidate is a results-oriented leader who can balance structure with adaptability, enabling teams to deliver high-impact privacy risk outcomes across the business.

Primary Responsibilities:

Program Leadership and Governance

• Establish and manage the PMO framework for the Privacy Risk Assessment pillar, including governance, operating rhythms, and reporting standards.

• Develop and maintain program roadmaps, success metrics, and milestone tracking to ensure consistent progress and transparency.

• Partner with Privacy, Risk Assessment Unit, Compliance, and Technology teams to ensure the PRA program aligns with global regulatory and policy expectations.

Execution and Oversight

• Drive end-to-end delivery of privacy risk assessments , ensuring adherence to timelines, quality standards, and documentation requirements.

• Oversee the coordination of PRA activities across regions and business units , ensuring consistency and accountability.

• Manage program-level dependencies, risks, and issues; proactively develop mitigation strategies.

• Coordinate with audit and regulatory teams to ensure findings are remediated and tracked through closure.

Strategic Planning and Continuous Improvement

• Identify and implement process improvements and automation opportunities to enhance PRA efficiency and scalability.

• Develop and monitor key performance indicators (KPIs) and metrics that demonstrate program effectiveness and business value.

• Support strategic initiatives related to privacy risk management maturity and readiness for evolving privacy regulations.

• Drive alignment between PRA and other privacy or risk management initiatives (e.g., data classification, third-party risk, GRC integration).

Stakeholder Engagement and Communication

• Act as the primary PMO point of contact for senior leadership and governance forums.

• Deliver clear, data-driven program updates to executives and key stakeholders, including dashboards, reports, and presentations.

• Foster a culture of collaboration, transparency, and accountability across teams.

Qualifications:

• Bachelor’s degree in Business, Risk Management, Information Systems, or a related field.

• 5 years of experience in program or project management, preferably in risk, privacy, or compliance functions.

• Demonstrated experience establishing and leading a PMO or large-scale program in a complex, matrixed organization.

• Strong understanding of privacy or regulatory risk management frameworks (e.g., GDPR, CCPA/CPRA, GLBA).

• Proven ability to manage multiple workstreams, stakeholders, and competing priorities effectively.

• Exceptional communication and stakeholder management skills, including experience presenting to senior leadership.

• Analytical mindset with strong problem-solving and process improvement capabilities.

• Experience with program management tools and dashboards (e.g., JIRA, Sharepoint, or similar)

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Data Mgmt and Analytics

Primary Location: US-Arizona-Phoenix

Other Locations: US-North Carolina-Amex - for internal use only

Schedule Full-time

Req ID: 25020847