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Job Description
Cross-Functional Quality Engineer, AppleCare
Austin, Texas, United States
Software and Services
Summary
Posted: Jul 24, 2025
Weekly Hours: 40
Role Number: 200612815
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!
In AppleCare Technologies we view inclusion and diversity as critical for innovation. That's because our Cross-Functional Quality Engineers lead the most challenging testing initiatives in AppleCare - the ones that involve multiple systems and require complex testing activities across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully and with the highest quality.
The AppleCare Technologies team has an immediate opening for a Cross-Functional Quality Engineer to plan and lead cross-functional testing across complex AppleCare projects. You will be responsible for the planning, preparation, resourcing, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on the project.
Description
Quality advocate who will partner with business and technical teams to build comprehensive test plans for large cross-functional systems projects and programs, with particular focus on User Acceptance Testing (UAT)
Encourage others to fight for excellence, even under competing priorities and pressures
Optimally lead meetings ranging from 2 to 60+ participants, and communicate resulting actions
Identify opportunities to leverage automation for test prep and execution
Proactively look for risks (technological, organizational, political) and identify appropriate mitigation plans
Seek expertise and involve the right experts for the best testing outcomes
Drive schedule, planning meetings and activities for UAT preparation and execution
Facilitate identification of test scenarios and ensure requirements traceability
Foster healthy debate and seek to understand multiple perspectives
Estimate resource requirements to complete testing, and ensure realistic plans are in place
Ensure the test environments and required data are available to support testing
Utilize analytical skills to investigate and drive resolution of issues found in UAT activities
Report progress on UAT activities and issues to the project team and to management
Approach problems flexibly, and be willing to adapt and modify your approach, without compromising on the outcome.
Participate in testing transformation activities by driving forward innovative approaches and methodologies
Minimum Qualifications
Bachelors degree or equivalent experience
5+ years experience leading testing/QA, with emphasis on planning and managing multi-functional testing
Experience with different testing methodologies and driving a quality mindset
Experience establishing QA program structure for efficient return-on-investment, and coordinating and delegating cross-project initiatives
Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
Experience with system and/or software architecture models
Ability to abstract technical details and effectively communicate to audiences at different levels
Proficient at balancing multiple efforts at a time
Excellent listening, communication, leadership and presentation skills
Ability to develop and maintain relationships with internal partners
Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
Ability to navigate through ambiguity to clarify objectives and execution plans
Strong organizational and documentation skills
Preferred Qualifications
SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
Ability to travel up to 10% of the time
Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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