Job Details

SDS Compliance Investigator

Cary, North Carolina, United States

Support and Service

Summary

Posted: Jun 18, 2025

Role Number: 200609870

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Apple's Strategic Data Solutions (SDS) team is looking for exceptional and experienced Investigators who will be responsible for completing sanctions screenings across the Apple ecosystem in real-time.

Description

On this team, we are adept at dealing with ambiguity. We use sound judgment and research skills to make timely decisions on our work. While working independently, we are able to stay self-motivated and customer focused in a highly transactional role.
?While the majority of screenings involved in this position are handled individually, teamwork is critical in learning the role, in staying current with standards/trends, and in building and maintaining a successful team culture. ?
Our Investigators conduct sanctions screenings of new and existing Apple accounts by utilizing internal systems, commercial databases, and public records. We review and take action on real-time sanctions screenings and apply independent judgment to identify and escalate key sanctions risks.

Minimum Qualifications

• Must have 1-3 years current experience supporting SDS Investigations or AppleCare within Technical Support, Services, Partner Relations, Customer Relations, Executive Relations, Apple Pay, Mentoring, Health, Accessibility, Carpe Facto, Business and Partner Support, Specialty Program Support and Agreement Admin departments.

• Previous fraud, sanctions or compliance experience a plus

• Ability to work a schedule from 7:00 am to 10:00pm (CST) including weekends and holidays, with additional flexibility during high volume times of the year

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Excel at research and employ creative problem solving skills

• Demonstrate sound decision-making and good judgment

• Maintain a positive attitude in a fast-paced work environment and deal with change positively

• Adept at working with ambiguity

• Ability to work and make decisions independently

• Ability to assist customers over the phone

• Flexible to work any shift within hours of operation, which can include weekend days

• Make space to listen, learn, and amplify diverse perspectives and experiences

• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.