Job Details

Description

Monte Package Company, a division of Bunzl, is seeking a Strategic Account Coordinator to join our team in our Lakeland, FL location. The Strategic Account Coordinator is responsible for performing and coordinating the day-to-day operational activities required to maintain service excellence for established accounts while promoting high satisfaction relationships with both existing and new clients. As a member of the Account team for a strategic customer, this individual works with the Account Manager and Sellers to ensure all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, basic account management and maintenance and sales prospecting. This role is responsible for providing superior customer and client service levels, especially in daily interactions with external clients and internal departments including Sales, Customer Service, IT and is responsible for maximizing service levels.

Responsibilities:

• Provide a variety of general account, clerical and sales support functions including client configurations, customer service and reporting

• Provide a high level of service in providing primary response to all inbound sales related telephone, fax and email inquiries and solve/route as needed with a focus on delivering client value

• Assist in sales lead distribution

• Assist in auditing license agreements and sales orders

• Assist in the development and help drive Sales Support Objectives; providing project management on strategic initiatives

• Research and develop sales prospecting lists as directed

• Work alone or in partnership with other specialist for their assigned clients within the department to ensure the commitment delivers are met.

• Resolve basic inquiries associated with all aspects of the account

• Communicate with team members regularly and provide ongoing feedback

• Maintain good working relationships with offices, team members

• Apply and translate new concepts to improve functioning of the team

• Produce accurate, quality work products; make efficient use of time and resources

• Generate reports and have the ability to foresee problems and alert the Account Manager and provide solutions

• Supporting coordination of QC process of various product lines

Requirements:

• Bachelor’s Degree required

• 2-4 years of previous client interaction experience; any retail experience considered a plus

• Ability to provide Superior Customer Service across both internal and external clients

• Strong problem solving; recommends solutions, resolves problems, maintains a positive approach

• Ability to work well in both a team environment and independently without close supervision

• Excellent verbal and written communication and presentation skills

• Outstanding organization and time management skills, with attention to detail

• Sales and goal oriented

• Excellent computer skills and aptitude to learn new software and technologies

• Ability to follow standard procedures while also maintaining creativity in exploring alternatives

• Computer literate, including MS Word, Excel, e-mail; experience in reporting (Crystal) a plus

• Professional communication skills – verbal and written

• Ability to analyze information and determine appropriate action and to transfer previous learning to current situations

• Strong organizational skills and the ability to manage multiple priorities

• Strong attention to detail

• Knowledge of one or more Bunzl operational areas (customer service, warehousing, finance, purchasing, inventory management) a strong plus

• Some in-state travel when appropriate

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.