Job Details

Director, Reg & Control Product Management

Phoenix, AZ, United States

New York, NY, United States

Job Description

Director, Reg & Control Product Management - GMNS Products - Phoenix

About GMNS Products (formerly, Network & Acquirer Solutions)

GMNS Products (formerly, NAS) is leading the effort to modernize our acquiring ecosystem and strengthen regulatory and controls across GMNS. This unique role offers the opportunity to establish and run a team in Phoenix that will centrally manage incoming control & compliance mandates across GMNS and convert a fragmented request landscape into an organized, prioritized, and sustainable operating model.

Role summary

Reporting to the VP of Multicurrency & Payments Products, the Director will build and lead a team responsible for prioritizing and translating GMNS regulatory and compliance obligations into a cohesive roadmap and scalable product solutions, proactively identifying emerging risks, and ensuring products are compliant by design. This team will partner closely with business stakeholders, as well as Control Management, Legal, Compliance and Technology partners to deliver compliant, customer-centric experiences while enabling speed and innovation.

This is a high-visibility, Director role that demands strong program discipline, technical fluency to understand and create product technical requirements, exceptional PowerPoint/storytelling for decisions, and the independence to design and deploy solutions quickly.

Responsibilities

Key responsibilities

• Stand up a Mandates Product COE in Phoenix office: design intake, categorization, scoring, prioritization, and delegation processes tailored to control & compliance workstreams.

• Triage the current backlog: lead an immediate assessment of outstanding requests — grouping by scope, risk, regulatory impact, effort, and owner — and propose a prioritized, time-phased plan relative to budget constraints.

• Create decision-ready materials: craft executive-level presentations for key stakeholders that clearly surface options, tradeoffs, and recommended sequencing to secure approvals.

• Implement governance & cadence: define SLAs, RACI, escalation paths, milestone reporting, and a single source of truth for request status and KPIs.

• Operationalize prioritization: introduce a pragmatic scoring model and intake toolkit (templates, tooling recommendations, workflow rules) to keep new demand regulated.

• Partner across functions: work closely with Compliance, Control Management, Legal, Product, Technology, Delivery, and Business Owners to align requirements, dependencies, and delivery timelines.

• Embed continuous improvement: measure throughput, cycle times, and stakeholder satisfaction; iterate on processes and tools to increase predictability and reduce rework.

• Evangelize & influence: win alignment and sponsorship from senior leaders; act as the PMO’s advocate in town halls, leadership forums, and cross-LOB meetings.

Qualifications

Required experience & skills

• Proven PMO or program leadership building intake/prioritization processes in complex, matrixed organizations.

• Comfortable managing control & compliance mandates and engaging with Risk, Legal, and Regulatory stakeholders.

• Strong technical acumen — able to interpret technical requirements and dependencies and translate into delivery impact.

• Exceptional PowerPoint and executive storytelling skills; able to create concise decision materials.

• Highly detail-oriented, rigorous, and process-driven with a bias for pragmatic solutions.

• Strong influencer — able to win senior stakeholder approvals without direct authority.

• Track record of operating independently and producing results quickly in ambiguous environments.

Preferred

• Experience in payments, merchant acquiring, or financial services regulatory programs.

• Familiarity with portfolio management tooling and workflow platforms (e.g., JIRA Portfolio, ServiceNow, or equivalent intake tools).

• Previous success reducing backlog or stabilizing high-volume intake pipelines.

Behavioral traits & culture fit

• Independent-minded and creative — designs bold, practical solutions.

• Decisive under uncertainty; provides well-formed recommendations and options.

• Collaborative, but willing to challenge the status quo to improve outcomes.

• High emotional intelligence and credibility with senior leaders.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007733

• Job Category Product

• Posting Date 05/07/2026, 04:33 PM

• Apply Before 05/22/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX 18850 N 56th Street Building 3, Phoenix, AZ, 85054, USAMEX World Financial Center, New York, NY, 10285, US

• Salary Range $144250 - $256250 annually + bonus + equity (if applicable) + benefits

• Career Area Product