Job Details

Weekly Hours: 40

Role Number: 200644605-1270

Summary

In Places, we don’t sit back and let things happen; we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s retail stores, workplaces, and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

As the AMRC Facilities team, we provide comprehensive facility management services to over 100 Apple Stores across 22 states in the Central and Southeast regions of the United States, as well as in Mexico and Brazil.

We are actively seeking an experienced, collaborative, and highly motivated professional to join our team as a Facility Manager. This role will contribute to the enhancement and growth of our organization.

Description

As a Facility Manager, you will lead all aspects of facilities in the prescribed portfolio of stores, directly engage with all levels of retail store leadership as well as Places leadership. You will work closely with multiple stakeholders such as Real Estate, Design, Operations, IS&T, Security, Development, and many more.

The Facilities Manager should possess a proven track record in facilities management, with a specific emphasis on operating buildings as exceptional retail spaces. The ideal candidate will demonstrate a commitment to delivering high-quality results at the most competitive value.

This role will be responsible for overseeing the facilities services for Apple retail stores within the AMR mid Atlantic /East region DMV.

Minimum Qualifications

• 7+ years of facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding retail stores or workplaces.

• Experience with creating comprehensive Preventative Maintenance plans and tools to monitor them in collaboration with internal and external stakeholders

• Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes (MEP) mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.

• Previous supervisory experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.

• Ability to diagnose, manage, and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.

• Experience with CMMS tools to manage work orders, proposal submission/approval, invoicing, etc.

• Must be centrally located to major hub of retail stores to survey and support maintenance at each assigned store minimally twice a month & able to travel up to 60%

• Must be able to be available before and after store operational hours.

Preferred Qualifications

• 10+ years of experience in a corporate/retail environment.

• Professional designations from organizations such as IFMA, BOMA, CFM, CPM.

• Experience building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.

• Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.

• Demonstrated ability to leverage AI in everyday tasks.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .