Job Details

Description

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Role: Manager, Communications: Global Merchant & Network Services

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media, colleague communications, and corporate social responsibility (CSR) initiatives.

This NYC-based position will be an integral member of the American Express Global Merchant & Network Services (GMNS) division. GMNS is responsible for relationships with Amex-accepting businesses, as well as third party payment providers, strategic bank and fintech partners, prepaid products, and the company’s global payments network.

This role specifically focuses on externally communicating the value of American Express merchant membership, as American Express provides the powerful backing to help businesses run, grow, and protect their businesses. American Express continues to deepen engagement with merchants, expand the number of global locations that accept Amex, and enhance our network to provide a modernized payments experience for businesses and Card Members.

The manager will work with various members across the American Express enterprise to tell the merchant membership story. This role reports to the Director, Communications, GMNS.

How will you make an impact in this role?

• Support Global Merchant Services (GMS) and B2B business goals with compelling strategies that include communications programs and content campaigns to articulate the value American Express provides to merchants

• Collaborate closely with internal colleagues within key industry engagement groups to assess external thought leadership opportunities and speaking engagements.

• Lead PR agency and support ongoing media relationship efforts to promote GMS advancements and executive perspectives.

• Deploy executive visibility strategies for senior business leaders within GMS through earned/owned media coverage, speaking engagements and social channels.

• Deploy executive visibility strategies for senior business leaders within GMS through earned/owned media coverage, speaking engagements and social channels.

• Create and execute influencer campaigns on Amex and third-party social media channels, spotlighting business owners and their stories.

• Support issues preparedness/management from end-to-end with senior oversight, working with colleagues across GMS to draft reactive messaging, counsel on communications strategy, and field incoming media requests.

• Monitor competitor and broader industry news and activities, including advancements in payments technology, infrastructure, and regulation, contextualizing news to senior business leaders as relevant.

• Lead and compile weekly, monthly and quarterly reporting documents to showcase communications results and highlights to key stakeholders across the business.

Minimum Qualifications

• 5 years of public relations/communications experience, with proven ability to:

• Inform and support communications strategies across a mix of channels (earned, social, owned, paid), with an eye on the evolving media and digital landscape.

• Understand what makes a story, and the necessary storytelling elements to drive earned media coverage; includes superior written, verbal and media relations skills, with media relations results.

• Communicate with and counsel executives with a high level of professionalism, as well as build relationships with internal key stakeholders (business leaders, marketing teams, legal teams, etc.) to drive storytelling while also mitigate risk.

• Familiarity with brand reputation and crisis comms/issues management, including scenario planning, development of reactive messaging, management of media inquiries and monitoring.

• Be a strong self-starter, collaborator, and project manager, handling multiple priorities in a fast-paced work environment; ability to work both independently and as an adaptable team player; ability to think independently, quickly, and apply good judgment; ability to lead projects from end-to-end; strong attention to detail.

• Ability to adhere to policies and deadlines, and deal with confidential information without exception.

• Bachelor’s degree

Preferred Qualification

• Experience is managing PR agencies and/or teams; agency experience is a plus

• Experience in storytelling for payments/financial services/organizations supporting small businesses

• Experience translating technical subject matter into easy-to-understand communications messages

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.

Job: Communications

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25007805