Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a Director of Revenue Operations, you will lead a high-impact team responsible for driving operational efficiency and tech stack strategy across the Global Dining Organization. You’ll report to the Chief Commercial Officer and be a key cross-functional partner to Sales, Product, Engineering, Marketing, Implementation, Partner Success and Support teams.

This leadership role requires deep technical experience, operational rigor, and people leadership. You’ll oversee a team of Salesforce admins, Outreach.io specialists, and analysts. Your team will play a foundational role in harmonizing capabilities across Resy, Tock, and Rooam, while building scalable processes to support the future of Global Dining.

WHAT YOU'LL DO:

• Manage, evolve, and optimize the Global Dining tech stack including Salesforce, Zuora, Outreach.io, ChiliPiper, LMS, and supporting tools

• Drive governance efforts including compliance (e.g. AEMP 88, ROPA, PRSA) and ongoing audit-readiness

• Monitor vendor relationships, feature rollouts, and lifecycle management of third-party tools

• Lead Salesforce process optimization

• Build and track dashboards, reporting tools, and campaign-level performance insights

• Enable future-state workstreams including Zuora migration, CPQ optimization, and Global Dining ONEForce harmonization

• Help with the development and maintenance of scorecards and forecasting

• Manage team performance across tech infrastructure, project execution, and stakeholder engagement

• Coordinate cross-functional priorities across Sales, Success, Implementation, Support, Marketing, Product, and Ops

WHO YOU ARE:

• 5–7 years of experience in revenue operations, enablement, or technical program management

• Demonstrated leadership in managing people, roadmaps, and operational strategy

• Expert in Salesforce (configuration architecture familiarity); Outreach.io, ChiliPiper, LMS tools

• Comfortable with data architecture, analytics, and working with data warehouses

• Proven success launching scalable programs and tooling for GTM teams

• Familiar with governance best practices and regulatory compliance in a tech or sales environment

• Effective cross-functional communicator with the ability to influence at all levels

• Adept at prioritization, resource planning, and stakeholder alignment in a matrixed org

• Passion for systems thinking, problem-solving, and enabling others to do their best work

• Deep understanding of high-growth SaaS or platform businesses (restaurant tech experience a plus)

• Values-driven leader who models the Blue Box Values and fosters inclusion, integrity, and innovation

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Sales

Primary Location: US-Illinois-Chicago

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25015119