Job Details

SDS ASO Fraud Prevention Investigator

Austin, Texas, United States

Support and Service

Summary

Posted: Aug 14, 2025

Role Number: 200616379-0157

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise and delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps.

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments and utilize problem solving skills in a timely manner while monitoring global fraud transactions. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at engaging with customers or financial institutions in an order verification capacity. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Apple Store Online groups. While the majority of daily tasks involved in this position are handled individually, teamwork is critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture.

Minimum Qualifications

• Must have 1-3 years current experience supporting SDS Investigations or AppleCare within Technical Support, Services, Partner Relations, Customer Relations, Executive Relations, Apple Pay, Mentoring, Health, Accessibility, Carpe Facto, Business and Partner Support, Specialty Program Support and Agreement Admin departments

• 1-2 years experience in customer service or order verification type role, or have experience working with SDS ASO Fraud Prevention team

• Ability to work a schedule from 7:00 am to 10:00pm (CST) including weekends and holidays, with additional flexibility during high volume times of the year

Preferred Qualifications

• Maintains a positive attitude in a high-demand/fast-paced work environment

• Demonstrates a passion for excellent customer focus and protection

• Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely

• Advanced judgment, critical thinking, problem solving and decision-making skills

• Adept at navigating ambiguous and complex situations

• Acute attention to detail

• Ability to change gears quickly

• Ability to identify business process solutions that increase efficiencies

• Makes space to listen, learn, and amplify diverse perspectives and experiences

• Actively seeks out opportunities to champion and celebrate inclusion

• Excels at working independently to make timely decisions and take appropriate actions

• Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.