Job Details

Sr Analyst-Product Management

New York, NY, United States(Hybrid)

Job Description

U.S. Consumer Services is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs. The team’s strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.

The Card Lending team within U.S. Consumer Services manages a suite of lending products and services including Pay Over Time and the enterprise-wide Military Lending programs (MLA and SCRA). The team’s strategy is to strengthen premium membership by winning a greater share of customers’ borrowing needs, while maintaining a customer-first attitude and an operationally excellent approach.

The Senior Analyst will build portfolio management capabilities and own customer experience enhancements for American Express’ Military Lending programs. This position offers the opportunity to join a critical and cross-functional workstream for a highly complex and visible initiative, as well as to join a fun, talented team to drive tangible results.

Responsibilities

Portfolio Management & Analytics

• Build self-serve reporting dashboards to monitor business performance and complaints

• Uncover opportunities to drive growth while balancing brand and operational excellence

Customer Experience & Servicing

• Drive servicing process enhancements that improve outcomes for customers and the business

• Oversee updates across all customer-facing communications (landing page, servicing communications) as well as internal guidelines for customer and case management (CHC articles, training decks)

PMO & Stakeholder Management

• Collaborate cross-functionally with key stakeholders to drive alignment and results

• Maintain project management / operational model to ensure effective delivery on key goals

Qualifications

Preferred Qualifications:

• Self-starter: You have a proven ability to drive and manage multiple projects with minimal guidance

• Critical thinker: You have superior analytical and problem-solving skills.

• Clear communicator: You effectively synthesize, visualize and communicate your ideas to others

• Team player: You have strong relationship-building skills and the ability to collaborate with multiple cross-functional partners

• Analytics expert: You are proficient in SQL and a data visualization tool such as Tableau or Power BI

• AI explorer: You are curious about leveraging AI to drive greater output and efficiency

• Relevant experience: You have a bachelor’s degree and 1-3 years of relevant experience, preferably in financial services

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006406

• Job Category Marketing

• Posting Date 04/27/2026, 08:30 PM

• Apply Before 05/11/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $78000 - $124750 annually + bonus + benefits

• Career Area Product