Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.

This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Job Responsibilities

The Director, PMO will be responsible for leading program management across deliverables and ensuring we seamlessly advance the 1LOD FCRC COE to an elevated governance and risk management model.

This individual will ensure the timely and structured management of a complex, multi-year project. The role involves critical coordination within the COE and across relevant business units (BUs), as well as extensive collaboration with partners in the first-, second-line, and third-line to ensure we maintain the highest levels of control, compliance and governance standards. The Director, PMO will report to the Vice President, Financial Crimes Risk & Controls Governance & Issue Management.

Key responsibilities include

• Oversee program governance, including by building and maintaining tracking and reporting system and tools (e.g., program dashboards) to provide a holistic view of progress across the various milestones and tasks, aggregating and pressuring test submissions from owners, and synthesizing in reports.

• Maintain thematic view across "Big Rocks" including identification of emerging issues, risks, and interdependencies; establish process to escalate high priority issues to impacted stakeholders (e.g., issue log).

• Support teams to proactively resolve issues and roadblocks early; enable course correction to ensure workstreams advance at pace, and prevent potential delays.

• Ensure clear communication of progress up to top level management; report on milestone progress, raise key decisions and issues for resolution where required.

• Serve as the program management function, acting as a conduit between the 1LOD FCRC COE and the critical workstreams delivering on project mandates.

• Collaborate closely with external parties (i.e. consulting partners) and support all engagements to ensure key decisions are made and progress is achieved.

• Develop linkages and dependencies with stakeholders within and outside of 1LOD FCRC COE; interface with organization-wide committees and share insights (e.g., Community of Practice).

Minimum Qualifications:

• 7 plus years of experience in PMO and program management.

• Excellent organizational skills with a demonstrated ability to build ‘results driving’ relationships.

• The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance.

• Outstanding qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development, and explanation of recommendations).

• Advanced Microsoft Office skills, in particular PowerPoint and Excel and a demonstrated ability to learn new technologies / systems as necessary.

• Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.

• Excellent written and verbal communication skills with proven ability to influence without authority.

• Proven track record of developing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects/initiatives that drive meaningful results.

• Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large.

• Proven track record of building relationships and successfully operating in a highly matrix environment and being able to lead and influence without direct authority.

• High level of integrity with ability to handle sensitive issues with complete confidentiality.

• Experience in Strategic Planning, Program Management, Budget Management, Consulting, and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains.

• Ability to travel including international if needed.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25022878