Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

Power the Future of Banking at American Express in the Banking Center of Excellence. American Express is committed to growing consumer and commercial deposits, and we’re not slowing down. As we scale our banking operations to new heights, we’re building the next generation of digital capabilities that meet the highest standards of compliance, automation, and innovation. That’s where you come in. We’re looking for a Senior Digital Product Manager to join our Banking Center of Excellence — a high-impact team shaping the future of how banking operates at scale. In this role, you’ll take the lead on one of the most critical initiatives in the Bank: building a next-gen platform to support FDIC insurance calculation and bank failure simulation across all deposit accounts. You’ll also help automate fraud risk reporting, streamline reconciliation, and launch other game-changing capabilities that directly support the Bank’s continued growth. This is your chance to work at the intersection of product, data, technology, and risk management — where every capability you launch will strengthen our regulatory foundation and unlock new opportunities. To boot, you will work in a fun, collaborative team of other product developers dedicated to Banking.

How will you make an impact in this role?

Demonstrate a high degree of accountability for every capability that you manage, and bring many cross-functional partners along with you in the development process. By ensuring that key capabilities are clearly documented, solutioned, tested, and deployed, you will directly strengthen the operating environment of the Bank as it continues to grow.

Responsibilities:

• Own and lead large-scale, enterprise-wide technology initiatives that are transforming the future of banking operations

• Partner with Compliance, Fraud Risk, Controllership, Ops, Engineering, and more to turn complex challenges into scalable solutions

• Craft clear, compelling requirements using user stories, wireframes, and process flows to align cross-functional teams

• Drive end-to-end product delivery — from idea to launch — ensuring nothing falls through the cracks

• Break down silos, align on priorities, and solve blockers with agility and creativity

• Keep partners and leaders in the loop and teams on track by tracking progress, risks, and outcomes

• Maintain a dynamic product backlog and guide prioritization using data and business impact

• Manage 1 direct report

• Occasional domestic travel

Minimum Qualifications:

• 5 years of digital product management and cross-functional project leadership, including in whitespace

• A knack for breaking down complex processes and turning them into user-first, scalable products

• Comfort working with data (tables, flows, ingestion methods), and an eye for structure and governance

• Strong documentation skills and attention to detail

• Ability to influence without authority

• An understanding of financial and customer data, and how banking systems fit together

• People leadership experience

• Bachelor's degree or equivalent years of experience

Preferred Qualifications:

• Experience working on US Bank Regulatory projects

• Experience with financial data transformation

• Experience with data governance

• Experience with query languages (e.g. SQL)

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Utah-Salt Lake City, US-Georgia-Atlanta, US-Florida-Sunrise, US-Arizona-Phoenix

Schedule Full-time

Req ID: 25007096