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Job Information
Job Description
People Operations - Global Operations Specialist
Austin, Texas, United States
Corporate Functions
Summary
Posted: Apr 23, 2025
Weekly Hours: 40
Role Number: 200598591
Simplicity is difficult to achieve. Apple’s People Operations team is constantly striving to improve and evolve process. Our teams are renowned for their ability to complete a high volume of work with incredible accuracy, while still maintaining flexibility in a dynamic environment. The People Operations Specialist Team will have the unique opportunity to help define our ways of working within the HRIS and CRM tools. In this role, you will strategize how to improve and continue to innovate down to the details that produce a world class experience.
The Global Operations Specialists are a highly collaborative and cross-functional team who drive team readiness, partner with program owners, and assist the People Operations team on meeting a variety of unique employee needs. You’ll be the expert in the organization’s work authorization processes, procedures and tools. You will track program performance and provide relevant insights to program leaders to drive improvements to the employee experience.
Description
We directly impact the employee experience every day providing expert, connected support to all Apple employees around the world! We are a dynamic team responsible for data and records management of multiple countries across the globe. Your knowledge, insight and expertise will help power us forward in supporting Workday business processes and sophisticated transactions, partnering with and balancing stakeholders. You are essential in helping us achieve operational excellence while focusing on a world-class employee experience!
Responsibilities may include:
Point of escalation for the day to day work authorization cases completed by vendors and partners to ensure delivery service to Apple’s exacting standards
Consult on right to work/work authorization processes, leading optimization and harmonization across the globe
Strong partner with cross collaboration within the People Operations organization; to ensure team readiness for the implementation of global program offerings in alignment with key events throughout the year
Conduct audits, generate comprehensive reports, and implement quality control measures to ensure compliance with right-to-work and work authorization regulations
Leaning in to systems and tools testing, and business requirements, using this knowledge to drive a streamlined, automated approach to People Operations execution of work
Focus on knowledgeable management systems, providing support to optimize and/ harmonize global processes
Complete audits and quality check on work authorization cases and work authorization data in HRIS
Partner with Enablement & Readiness to ensure team readiness for the implementation of global program offerings in alignment with key events throughout the year.
Lead engagement with internal support partners and key stakeholder teams to ensure our knowledge management systems are current and effective.
Work closely in a team environment with the ability to partner with diverse teams and across multiple Apple locations.
Participating as a tester, gathering system and business requirements, and educating the People Operations Team on new ways of working
Provide regular analysis of regional People Operations activities within the team and across other business partners.
Review web based content for accuracy with responsibility for submitting updates and influencing improvements.
Establish and maintain meaningful relationships with global team and key cross-functional collaborators internally.
Lead and coordinate business reviews with global program owners while aligning on commitments to follow-up actions.
Embracing a variety of internal and external software applications with the ability to learn new tools quickly.
Aligning business needs and regulatory requirements to manage employee data and documents.
Minimum Qualifications
5+ years proven experience in Human Resources working across multiple services such as Policies, Recruiting, Compensation, Immigration etc.
Ability to work independently, complete multiple tasks simultaneously, and cut through ambiguity
Unrivaled attention to detail and consistent delivery of the highest quality of work
Strong interpersonal skills
Skilled at effectively managing and prioritizing escalations/ business critical situations to efficiently troubleshoot and recommend proper resolution
Ability to maintain the highest regulatory and compliance standards in handling employee records
Exceptional problem solving, time management, priority setting, and organizational skills
Ability to approach problems flexibly and provide recommended solutions
Demonstrable track record of driving process improvements and an insatiable desire to provide outstanding customer service
Excellent written and verbal communication skills, ability to exercise tact and discretion
Preferred Qualifications
Expertise in U.S. work authorizations (Form I-9) and preferred knowledge of Americas (US, Canada, Mexico, Colombia, Brazil) immigration policies
Experience with global immigration requirements and right to work policies in EMEA/APAC countries
Experience with SilkRoad, Workday, ServiceNow or other similar technology
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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