Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Team

The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for modernizing the payments network & merchant platforms to enable next-generation payments products. The team creates flexible network & merchant platforms to acquire, bill, pay, service and foster innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely.

From creating next-generation applications and microservices to leveraging AI, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, you would work to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

This is a great opportunity to join the GMNST team, where we are partnering with the product teams to deliver innovative new platforms that have been designed and built from scratch to run in our private cloud, using nothing but the latest and best technology stack available in the industry.

How will you make an impact in this role?

The Global Merchant Network Services Technology (GMNST) team is seeking a Vice President, Cross-Platform Delivery & Testing to lead a seasoned and diverse engineering and project management organization. The Vice President will play a key leadership role in defining and shaping GMNST’s shared services function by leading end-to-end projects across GMNST spanning multiple Enterprise Critical Multi-Year Initiatives (ECMI) and Enterprise Top Projects (ETP) while simultaneously scaling our end-to-end cross-organizational testing capabilities (e.g., testing, automation, release management, and pipeline planning optimization). Additionally, this VP will serve as a member of the GMNST extended leadership team, contributing to the overall department strategy.

Responsibilities

• Lead multiple project delivery teams and engineering teams that realize the company’s technology vision and strategy in a scalable, iterative environment

• Attract, retain and grow top engineering talent across the organization, providing guidance, career development and mentorship to team members

• Deliver project requirements that provides superior user experiences, linking customer needs and business drivers together through creative product engineering

• Cultivate an environment of engineering perfection and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes

• Own accountability for all quality aspects and metrics of product portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management and cost-effectiveness

• Coach, guide and promote the creation of high quality, clearly documented, and compliant deliverables across Product Delivery & Integration teams

• Cultivate and drive innovation and experimentation across AET, delivering software solutions that meet or exceed customer and partner expectations, often helping craft business requirements in a manner that optimally uses technology teams

• Work with key stakeholders and partners to drive solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions

• Work with peers, Principal Engineers and Principal Architects to assimilate new technology and delivery methods into scalable solutions, using and contributing to engineering best practices across the company

• In partnership with UCIO and other important stakeholders, apply modern technologies and innovation to deliver world class digital platforms and automation of existing processes for American Express' GMNS business.

• Keep abreast of industry trends and developments in payments / card / technology across the company's global footprint.

Minimum Qualifications

• Proven experience building & leading diverse, geographically dispersed, high-performing engineering and program management teams; extensive experience & success as a leader of leaders

• Track record of defining and delivering strategic roadmap for best-in-class technology capabilities in global payments business

• Experience delivering technology solutions within a regulated operating environment

• Experience transforming large scale, “mission-critical” technology platforms

• Ability to partner and influence effectively across multiple business and functional lines, up to and including technology leadership team and business leadership team

• Exceptional leadership skills to inspire and support a diverse and inclusive team of industry-leading internal and external talent

• Ability to champion and drive the adoption of test engineering practices, such as delivery excellence, continuous integration and continuous delivery (CI/CD) and quality coverage

• Deep knowledge in designing and automating the measurement to continuously improve using DORA metrics, which is an industry standard

• Proven experience in creating processes, tools, and workflows that enable high level of automation in test/lower environments, test data management and test execution / validations

Preferred Qualifications

• Experience in piloting or implementing Gen AI automation in software development life cycle is a plus

Qualifications

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $210,000.00 to $300,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Executive

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25008587