Job Details

Manager-Compliance

Phoenix, AZ, United States

Charlotte, NC, United States

Sandy, UT, United States

Sunrise, FL, United States

(Hybrid)

Job Description

This position will be a key member of the American Express Global Commercial Services (GCS) Line of Business Compliance Team, primarily supporting Small Business Card products. The successful candidate will provide second line of defense compliance oversight for this core area of the GCS business. The compliance efforts for this position will oversee and identify compliance risks related to new/modified U.S. Small Business products, benefits, and reward programs through effective oversight and challenge of product design proposals, marketing approaches and assets (claims/disclosures/guidelines), customer communications, digital experiences, and product servicing processes. This position will also be an integral part in performing second line effective challenge of Risk & Control Self-Assessments and deliverables related to Compliance Program requirements including periodic Compliance Risk Assessment, Regulatory Change Management, and Issue Management.

Responsibilities

• Providing 2 nd line effective challenge of business proposals with a focus on regulatory and compliance risk.

• Supporting implementation of policy and regulatory requirements in the areas of UDAP, Fair Lending, Third Party guidance, Accessibility, Privacy, general credit card practices, general banking, and other relevant federal, state and local regulations.

• Analyzing new and/or enhanced products and services as part of the New Product Development process to assess compliance risks, new/enhanced controls, and ensure adherence with regulatory requirements.

• Reviewing and providing effective challenge to the business on marketing and advertising material including required disclosures.

• Reviewing and providing effective challenge of Compliance Issues, Risk Events, and Customer Remediation for timely closure of gaps where required.

• Participating in the Compliance Risk Assessment process to ensure that the appropriate risks are identified and that the strength of the control environment is evaluated in accordance with Compliance Program standards.

• Liaising as required with the relevant stakeholders, including but not limited to: General Counsel’s Organization, other Compliance teams, Independent Compliance Testing team, Control Management, Internal Audit, Financial Crimes Compliance, and Privacy Office.

• Evaluating third-party compliance risk and control environment for vendors contracted to perform product related services on behalf of American Express.

• Assisting in preparation for regulatory inquiries and examinations.

• Additional responsibilities based on team needs.

Qualifications

• Experience in Compliance within the financial services industry.

• Strong regulatory knowledge of the financial regulations applicable to U.S. credit card products and commercial lending including UDAP, Privacy, Fair Lending, sales and marketing practices, and other relevant banking laws/regulations.

• Prior credit card industry, compliance, legal, or risk experience is a plus.

• In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk and control assessments.

• Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.

• Highly effective communication skills and professional maturity/confidence to present and influence direction on complex processes, risks, and controls with management within Compliance and with the first line of defense teams.

• The ability to multi-task and prioritize in a highly deadline-intensive environment is required.

• Excellent written, verbal, research, analytical, and interpersonal skills.

• Bachelor’s Degree required; advanced degree preferred.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007172

• Job Category Compliance, Control & Legal

• Posting Date 05/04/2026, 01:15 PM

• Apply Before 05/18/2026, 05:00 AM

• Degree Level Associate Degree

• Job Schedule Full time

• Locations AMEX 18850 N 56th Street, Phoenix, AZ, 85054, US115 West Towne Ridge Parkway, Sandy, UT, 84070, US600 South Tryon Street, Charlotte, NC, 28202, US1500 NW 136th Avenue, Sunrise, FL, 33323, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Operational Risk Management and Control Management