Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Digital Workplace (DW) is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.

You will work within our TechCare Operations: Blueprint team, in partnership with our servicing product and operational leaders to ensure maximum value as we execute on our TechCare Blueprint. You will work to coordinate our efforts across our data platform, analytics, and reporting functions along with active partnership with our proactive servicing and problem management efforts.

Critical focus areas include:

• Embody innovation in a global dynamic environment, accounting for changing priorities, emerging business needs, and alignment with our broader Digital Workplace strategy.

• Monitoring and tracking our progress while building long term roadmaps and perspectives on changing needs within our global footprint.

• Manage the team’s backlog of work, coordinating intake, prioritizing with leadership, and working with the team to plan and sequence work.

• Establishing and building relationships with our partners to ensure we deliver value to our stakeholders.

Key Responsibilities:

• Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partners

• Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives

• Identifies and tracks key achievements and recommend adjustments to cross-functional team plans

• Ensures accurate reflection of project/program budgets, forecasts and actuals with related tools

• Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issues

• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan

• Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

• Ensures effective usage of change control procedures and processes to retain control on scope, schedule and cost

• Adds to continual process improvement or re-engineering activities

• Communicates with key partners with regard to program strategy direction and changes

Scope of Impact/Influence:

• Responsible for leading multiple projects or highly complex or enterprise-wide program(s) consisting of multiple projects

Education & Experience:

• Ability to lead cross-functional, large/complex program or multiple programs

• Ability to adapt to situations in order to quickly resolve issues and/or gain alignment

• Ability to communicate with all leadership levels

• Ability to effectively negotiate and influence to reach desired outcomes

• Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them

High-performing Behaviors:

• Ability to lead cross-functional, large/complex program or multiple programs

• Ability to adapt to situations in order to quickly resolve issues and/or gain alignment

• Ability to communicate with all leadership levels

• Ability to effectively negotiate and influence to reach desired outcomes

• Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them

Knowledge/Skills:

• Requires financial acumen for representing project/program financials using internal tools as necessary

• Requires solid experience leading multiple, cross-functional projects or programs

• Certification requirement: Project Management Professional (PMI) or equivalent Project Management certification (e.g. Certified Project Management Practitioner, International Project Management Association)

Technology Competencies:

• Adaptive Communication

• Agile Practices

• Industry and Company Knowledge

• Organizational Change Management

• Technical Acumen

• Technology Industry Trends

Game Changers:

• Adaptability

• Collaboration & Teamwork

• Continuous Improvement

• Courage

• Curiosity

• Ingenuity

• Servant Leadership

• Tenacity

Role Core Competencies:

• Functional

• Financial Management

• Governance and Reporting

• Portfolio, Program, and Project Support

• Program Management

• Project Management

• Leadership

• Analytical Thinking

• Coaching and Mentoring

• Decision-Making

• Executive Presence

• Influence and Negotiation

• Relationship Management

• Business

• Facilitation

• Planning and Organizing

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25021252