Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Overview:

The Enterprise Risk Management and Risk Oversight (ERMRO) organization within Global Risk and Compliance (GRC) is responsible for strengthening risk governance and enabling effective oversight across the enterprise. The Director, Risk AI Products will play a critical leadership role in shaping and delivering AI-enabled products that enhance risk, compliance, and control capabilities across the firm.

This role blends product leadership, AI strategy, and enterprise stakeholder management. The Director will lead multidisciplinary teams of product managers and data scientists, drive prioritization of high-impact AI use cases, and partner closely with Risk, Compliance, Technology, Data Governance, and Legal stakeholders to ensure solutions are scalable, responsible, and aligned with enterprise standards.

Key Responsibilities:

Product & Strategy Leadership

• Own the product vision and roadmap for Risk AI products, with a focus on Generative AI and advanced analytics use cases across ERM, ORM, Compliance, and Financial Crimes.

• Translate complex risk and regulatory needs into clear product strategies and outcomes.

• Balance innovation with risk management, governance, and regulatory expectations.

People Leadership

• Lead, mentor, and develop teams of product managers and data scientists, fostering a strong culture of collaboration, accountability, and continuous learning.

• Set clear goals, success metrics, and career development paths for team members.

• Act as a connector between technical teams and business stakeholders.

Stakeholder Management & Influence

• Partner closely with senior leaders across Risk, Compliance, Technology, Data Governance, Privacy, and Legal to align on priorities and delivery.

• Navigate complex, sometimes competing stakeholder needs and drive alignment through clear communication and influence.

• Represent Risk AI initiatives in executive forums and governance committees.

AI Enablement & Governance

• Guide the responsible design and deployment of AI-enabled solutions, ensuring alignment with enterprise AI risk management, data privacy, and governance standards.

• Support the definition of success metrics (e.g., business impact, adoption, model performance) and continuous improvement practices.

• Stay informed on evolving AI regulations and industry best practices and incorporate them into product strategy.

Delivery & Execution

• Oversee delivery of AI products from concept through production, ensuring solutions are scalable, secure, and well-adopted.

• Partner with Technology teams to ensure effective integration with enterprise platforms and approved data sources.

• Ensure outcomes focus on measurable improvements in efficiency, risk insight, and decision-making.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field.

• Proven experience in developing and implementing AI solutions, particularly Generative AI.

• Significant experience leading product, analytics, or AI initiatives in a complex, regulated environment.

• Demonstrated success leading and scaling cross-functional teams, including product managers and data scientists.

• Strong ability to operate at both strategic and execution levels.

• Exceptional communication skills, with the ability to explain technical concepts to senior, non-technical stakeholders.

Preferred Experience:

• Experience with AI tools and frameworks such as TensorFlow, PyTorch, or similar.

• Experience delivering AI or advanced analytics products in risk, compliance, or financial services contexts.

• Familiarity with AI governance, model risk management, and data privacy considerations.

• Comfort partnering with engineering and data science teams, without needing to be deeply hands-on technically.

• Proven ability to lead through ambiguity and drive outcomes in large, matrixed organizations.

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001875