Job Details

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Leadership/Teamwork/Communication:

• Expedite and escalate issues to cross-functional departments within Customer Operations, Insights, CMD and Contracts and Pricing to achieve shared company goals.

• Assists in troubleshooting

• Communicate to lead and supervisor if updates to KA or Procedure Flow is necessary, may be called upon to assist in updating the documentation

• Assist with other teams when needed

• Builds peer and leader relationships

• Seen as a positive force within the team

• May be called on to mentor, train, or provide hypercare to existing and new team members

• May be called on to fill in for team lead in team lead’s absence.

• Communicate effectively for different communication and learning styles

• Exhibit exemplary professionalism and uphold the company's core values in every interaction.

• Handle feedback with a positive attitude, using it as a leadership tool to drive personal and team improvement.

Technical skills:

• Depending on Team Assignment - creates accounts, makes account updates, processes license updates

• Researches and solutions customer account requests. Makes appropriate decisions based on KA and Procedure Flows

• Resolves basic issues for sales reps and internal customer service departments

• Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms

• Basic knowledge of Microsoft Applications

• Owns issue resolution internally between credentialing and customer requests

• Understands credentialing processes and all internal and external systems and how they interact

• Able to troubleshoot when issues arise

• Familiar with pulling reports when needed

Scope and Impact:

• Working knowledge of processes, systems and functionality

• Exhibits mastery of quality and performance metrics and understands SLAs

• Understanding of credentialing processes across teams

• Works with customers, sales reps, internal departments and BTS when issues arise.

• Possesses advanced knowledge of Credentialing processes/procedures regarding daily team duties

• Advanced knowledge of customer account alignment and downstream effect of changes

• Takes on additional responsibilities while maintaining service levels and daily duties

• Demonstrates high level of knowledge and confidence in decision making

• Generates solutions- not just a problem spotter, but a problem solver

• Takes ownership of customer issues and escalations and follows up when necessary

• Takes ownership of tasks/projects and drives them to completion without prompting

• Exhibits effective prioritization skills in daily tasks or projects

• Attends customer or cross departmental calls as needed

• Serve as a mentor to junior team members, promoting a culture of learning and development

Qualifications

• Bachelor’s degree preferred or a combination of education and relevant experience

• Have excellent verbal and written communication skills. Communicates clearly and professionally. Exercise’s judgment and acts independently within appropriate limits of authority.

• Strong working knowledge of Microsoft Office and Saleforce.com. Account management or order management experience preferred

• At least three (3) years’ experience in a client-facing role with a similar function (account management, customer success, business development). Bachelor’s degree from accredited college or university preferred or a combination of education and relevant experience.

• Successful experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end Customer Operations Process.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ?

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.?

• This job is eligible to participate in our short-term incentive programs. ?

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Salary: $USD - $USD