Job Details

Senior Associate-Digital Product Management

New York, NY, United States(Hybrid)

Job Description

We’re looking for a Senior Associate - Product Management to support Mobile Search and Chat front-end experiences in the American Express mobile app, while contributing to the broader Agentic AI strategy. This is a high-impact role as we continue to improve customer experience, drive digital containment, and evolve how customers interact with intelligent, proactive, and conversational capabilities.

Responsibilities

How will you make an impact in this role?

• Partner with Strategic Delivery on roadmap definition and prioritization

• Partner closely with Technology and AET engineering teams to accelerate delivery

• Support execution of mobile search and chat front-end experiences

• Contribute to the definition and execution of the Agentic AI strategy, ensuring alignment between AI capabilities and customer-facing experiences

• Translate Agentic AI capabilities into clear, executable product requirements surfaced through mobile search and chat

• Develop strong cross-organizational partnerships

• Partner with Innovation and AI teams to support responsible experimentation of Agentic AI use cases aligned to customer search intent and enterprise standard

• Demonstrate an innovative mindset with an understanding of mobile platforms and AI-enabled experiences

• Drive a product ownership mindset, including delivery, support, and ongoing iteration

• Translate organizational priorities into clear, executable product features

• Understands and apply new trends and competitive best practices into product roadmap and requirements.

Qualifications

• Bachelor’s Degree in related field required

• 3+ years of experience in Product Management/Development – mobile app experience recommended

• Knowledge of Generative AI technology and capabilities

• Proven track record with consumer-facing product(s) and a core product vision

• Experience with rapid and iterative software development methodologies

• A solid understanding of application architecture (e.g. web, native app, PWA, etc)

• Knowledge of reporting/analytical applications, i.e. Adobe

• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus

• Impeccable communication skills, both on and offline

• Strong interest in Agentic AI and the future of intelligent, autonomous customer experiences.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007239

• Job Category Product

• Posting Date 05/05/2026, 03:16 PM

• Apply Before 05/19/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Product