Job Details

Globalization Project Manager

Austin, Texas, United States

Operations and Supply Chain

Summary

Posted: Apr 16, 2025

Weekly Hours: 40

Role Number: 200594422-0157

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

As a Globalization Project Manager, you will use your strong technical and AI-focused background to drive critical globalization initiatives. This role is central to advancing globalization workflows across Contact Center & Service Tools, Equity & Inclusion programs, and production, with a significant emphasis on automation. You will be pivotal in the strategic adoption and optimization of AI/ML, Large Language Models (LLMs), and machine translation (MT). A working understanding of AI's capabilities is important to maintaining Apple's extraordinary quality, improving operational efficiency, and enabling scale and innovation. Additionally, you will lead partner engagement, process standardization, technical enablement, and globalization readiness efforts, all critical to improving globalization impact within the company.

Description

• Lead globalization projects from inception to completion, ensuring efficiency, quality, and cost-effectiveness with a strategic emphasis on AI-driven solutions.

• Advise business partners and develop proposals for innovative AI-powered solutions that address globalization challenges and deliver positive business impact.

• Drive geo-expansion initiatives and automate workflow processes by configuring, integrating, and optimizing AI/ML technologies, applying JavaScript, Python, and AppleScript where needed.

• Partner with cross-functional teams to align with Apple's global strategy, integrate AI capabilities, and ensure content suitability for AI processing.

• Lead vendor relationships and collaborate with the Linguistic Quality team to define and maintain output quality metrics for Apple’s customers.

• Conduct sophisticated data analysis to generate reports and insights that support globalization strategy and decision-making.

• Communicate project status, bug resolutions, and present the efficiency and outcomes of globalization initiatives to senior leaders.

Minimum Qualifications

• BA/BS degree in translation/globalization or a related field.

• 4+ years of experience leading sophisticated globalization projects for a large, global organization, demonstrating exceptional program and project management skills.

• Expertise in localization technology, including Translation Management Systems (TMS) and system integrations, with a proven track record of implementing and optimizing AI-powered tools and workflows (e.g., CMS, MT platforms).

• Understanding and practical experience with AI/ML technologies in localization, including Machine Translation (MT), Large Language Models (LLMs), and prompt engineering. This includes the ability to strategically apply these technologies and understand their capabilities and limitations.

• Strong technical proficiency in automating localization workflows using AI/ML-driven solutions, with practical experience in JavaScript, Python, and AppleScript to configure or integrate systems.

• Advanced data analysis skills to generate insights on AI model performance, efficiency gains, and quality assessment, advising strategic decisions.

• Highly collaborative with excellent communication skills, able to articulate sophisticated globalization concepts to diverse audiences and influence partners across all levels.

• Confirmed ability to lead a wide variety of content types and file formats, coupled with a strong passion for customer experience and meticulous attention to detail.

• Comfort working in ambiguous, fast-paced environments, adapting quickly to the constantly evolving AI landscape.

Preferred Qualifications

• Knowledge of call/contact center support workflows.

• Familiarity with Apple Support and AppleCare.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.