Job Details

Weekly Hours: 40

Role Number: 200628794-3956

Summary

Thinking different is not just a slogan, it’s what allows Apple to continually provide our customers with the best products and support services. Thinking different is also what you get to do every day as a BPR Solutions Architect as you help devise and implement tomorrow’s next great ideas.

As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and IS&T partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s problems.

Description

Provide clear and actionable advice to our partners and stakeholders

Proactively provide innovative solutions that improves the agility of AppleCare and allows us to stay ahead of an ever changing landscape

Build and cultivate relationships with key business and IS&T partners

Perform high level systems impact analysis for new business initiatives

Partner with IS&T and business partners to provide systems and solution roadmaps that drive efficiencies

Serve as a leader within the BPR organization and drive continual innovation within BPR

Propose and implement strategic AppleCare organizational initiatives

Keep up-to date on the newest technology solutions to enable the generation of innovative ideas to tackle business challenges

Be inquisitive and have a desire to learn more about new technologies and how they work and improve upon legacy systems

Ability to navigate through ambiguity and bring consensus toward an actionable solution

Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams

Minimum Qualifications

• 7+ years of related experience in architecting and deploying solutions in machine learning, enterprise systems, graphical databases, or shared services systems

• Experience architecting and deploying business solutions for high-visibility global projects

• Ability to quickly distilling and identifying problems and providing clear and actionable solution options to senior leadership

• Excellent leadership and influencing skills

• Deep knowledge of systems and business processes

• Proficient in business process flow diagramming

• Both IT and Business experience desired

• Self-motivated and pro-active with proven creative and critical thinking capabilities

• Ability to travel up to approximately 10% of the time (mainly US)

• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• 10+ years of related experience in architecting and deploying solutions in consumer sales

• Knowledge of service, support, and warranty operations and systems processes

• Master degree or relevant work experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .