Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.

Role Overview

We are seeking an accomplished Senior Manager, Digital Portfolio Management who demonstrates exceptional presence, strong communication capabilities, and the ability to effectively manage multiple concurrent workstreams within a cross-functional environment.

This position will oversee the Martech & Communications Portfolio, with a primary focus on the intake and prioritization of initiatives spanning Marketing, Global Email Marketing, and the Enterprise Outbound Ecosystem, as well as capability requests originating from across the enterprise. The successful candidate will leverage lean portfolio management and systems thinking to inform strategic planning, investment funding, capacity management, performance reporting, and agile operations.

The ideal candidate will foster and sustain productive stakeholder relationships by enhancing transparency, predictability, and alignment in capacity planning and delivery. They will partner with business unit stakeholders to define and execute strategic objectives, while collaborating closely with the Portfolio Teams —across Product, Operations, and Engineering—to facilitate PI Planning, manage portfolio intake and prioritization, and monitor progress across both individual initiatives and the broader Martech & Communications Portfolio.

The position requires a results-oriented professional who can balance strategic thinking with operational excellence — maintaining professionalism, resilience, and a constructive attitude in the face of complex challenges.

Key Responsibilities:

• Partner with Portfolio and Product leaders across EDDS and Enterprise Platforms to manage intake, prioritization, planning, and delivery across the complex Marketing & Servicing Ecosystem.

• Collaborate with ECMX, Technology, and Marketing teams to ensure seamless operational and organizational support for key initiatives.

• Develop and deliver clear stakeholder communications on priorities, progress, and alignment decisions across internal and external partners.

• Drive enterprise impact by enabling effective prioritization and accelerating delivery across the Martech & Communications Portfolio.

• Foster continuous improvement by challenging the status quo and enhancing Product, Execution, and Portfolio Management practices within a dynamic, matrixed environment.

The Senior Manager will:

• Oversee the project intake and prioritization process to ensure alignment with broader Blue Box initiatives and the long-term portfolio roadmap. Build and manage strong partnerships across Marketing, Technology, Product, and LPM teams to drive prioritization, impact assessment, and execution while setting clear expectations and delivering results.

• Document and analyze current processes to define the future-state vision, developing actionable roadmaps in collaboration with stakeholders across product platforms and execution teams within American Express.

• Lead proactive communications, developing recurring updates and executive materials that convey progress, key priorities, and alignment decisions across leadership and partner teams.

• Track and monitor portfolio initiatives, maintaining a prioritized backlog and codifying best practices to enhance consistency and efficiency in prioritization and stakeholder communication.

• Synthesize complex information into clear, compelling, and educational presentations tailored to diverse audiences, including technical teams, product owners, and senior leadership.

Preferred Qualifications:

• Minimum of 5 years experience working in project, portfolio, product or program management, or operational experience

• Experience with enterprise collaboration tools (JIRA, Confluence, Airtable)

• Demonstrated ability to bring organization to multi-layered and complex processes

• Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.

• Experience working with Agile product development methodologies, program and project management

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25020730