Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Comm’s & Mar-Tech Experiences (ECMX) team is a Marketing Centre of

Excellence formed to support business units across the enterprise and sits within the

Enterprise Digital and Data Solutions Group (EDDS). This role will support the ECMX

organization and is responsible for growing the American Express brand in more than 150

countries around the world.

You will be part of a brand-new team, this team is responsible to create/manage products

supporting the segmentation, targeting & eligibility domains using MarTech Customer Data

Platform (CDP) across 24 Global markets. This team will play a critical role in overall

Marketing targeting audience setup, execution and fulfillment of marketing offers across

multiple channels. In this role you will own the product roadmap and strategic vision. You

will partner with colleagues in Product, Engineering, and the Business to inform and drive

forward the product roadmap.

An ideal candidate will be interested in product management, technology modernization,

and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver

and adept to work in a fast-paced environment.

The Senior Product Manager, MarTech CDP responsibilities:

• Subject matter expert on Customer Data Platforms, its capabilities, integrations, and limitations

• Ability to contribute to overall MarTech product design, roadmap & work in partnership with key stakeholders at local and global to launch new functionalitiesand feature enhancements, aligned to product OKRs

• Partner with key stakeholders to identify and document needs

• Strategize and document a scalable CDP implementation tailored to AXP needs.

• Translate Marketing team’s requirements into Product/process designs and define end-to-end workflow for marketing platforms.

• Collaborate with cross-functional teams, including marketing, Marketing operations, Design, Engineering, DevOPS, Info security etc.

• Create & own product backlog, conduct sprint planning, backlog grooming, demos, and retrospectives with engineering & product teams.

• Oversee data management on CDP, including building schemas for batch and streaming datasets, configuring source and destination connectors, and ensuringdata governance and security policies are in place, especially in regulated industries.

• Collaboration on platform enhancement requests, assisting in prioritization of requests with the respective vendor

• Creative thinker, able to re-envision existing processes to support new product development and product improvements.

Qualifications

• 5 years of Product Management experience in onboarding, integrating and scaling MarTech tools.

• In-depth experience with Customer Data Platforms & related tool sets, e.g. Adobe CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Cloud,mParticle, Segment.

• In-depth knowledge and experience in data management, including data mapping, governance, schema creation and customer data modeling.

• Understanding of SDK implementations and server-to-server integrations.

• Excellent organizational skills including attention to detail, handling, and prioritizationof multiple priorities, managing tight timelines.

• Experience in Agile software development process such as Scrum. SAFe training and certification a plus.

• Ability to translate technical terminology to business partners and business requirements to technology partners

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25008769