Job Details

Analyst - Resy B2B Lifecycle Marketing

New York, NY, United States

Chicago, IL, United States

Job Description

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.   

Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.

The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.

Interested in joining our team of restaurant-obsessed explorers? Right this way.  

Responsibilities

We’re looking for an Analyst, Lifecycle Marketing, to support the execution and optimization of Resy’s venue lifecycle marketing strategy. Reporting to the Senior Manager of Lifecycle Marketing, this role will play a key part in driving partner engagement and retention by helping to bring data-driven, multi-channel marketing tactics to life.

This individual will help execute key retention marketing workstreams by translating insights into action, supporting personalization and segmentation efforts, and ensuring campaigns are delivered with strong operational rigor. They will work cross-functionally with Marketing, Sales, Partner Success, and Product teams to deliver meaningful, value-driven experiences to our restaurant partners.

The ideal candidate is both analytical and execution-oriented, with a strong foundation in marketing or lifecycle strategy, an interest in data-driven storytelling, and a desire to grow into a more strategic role over time.

Qualifications

• 2-3 years of experience in retention marketing, marketing analytics, or go-to-market execution, ideally within a SaaS, technology, or hospitality organization

• Proactive and solution-oriented mindset, with a demonstrated ability to thrive in ambiguity and identify opportunities within white space

• Strong analytical and reporting skills, with experience translating data into actionable insights and recommendations

• Excellent communication and collaboration abilities; comfortable working cross-functionally across Sales, Partner Success, Product and Marketing teams

• Highly organized, with strong attention to detail and the ability to manage multiple priorities simultaneously

• Curiosity and passion for the restaurant and hospitality industry

You’ll Thrive in This Role If You:

• Are passionate about delivering meaningful value to hospitality partners

• Enjoy managing complex projects, staying organized, and working cross-functionally

• Enjoy using data and insights to optimize campaigns, enhance performance, and drive retention

• Are a proactive and collaborative communicator who enjoys creative problem solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007243

• Job Category Marketing

• Posting Date 04/29/2026, 02:38 PM

• Apply Before 05/06/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US

• Salary Range $65500 - $102500 annually + bonus + benefits

• Career Area Marketing