Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This role sits in the global Corporate Affairs & Communications organization supporting the Reputation Management team that leads external and internal communications strategy and execution for reputational risk, including policy issues and crises.

The Manager will work cross-functionally to develop internal communications and change management strategy with a particular focus on risk management. This role will support the Global Risk & Compliance department, the American Express National Bank (AENB), the Internal Audit Group, the General Counsel’s Organization, as well as issues management and reputational risk management and reporting.

This role will develop plans and messaging around enterprise risk, operational risk, control management, compliance, and internal policies, as well as strategic colleague communications plans, memos, presentations, bulletins & announcements, executive blog posts, and other colleague engagement content.

This position requires strong verbal and written communications skills, including the ability to distill complex topics into clear messages for a range of audiences. Additionally, the Manager will need excellent executive presence and relationship building skills, a high degree of focus on details, enterprise thinking, strategic industry knowledge, robust experience with issue management, team management and ability to forge strong working relationships across teams.

How will you make an impact in this role?

• Quickly developing a deep understanding of American Express, its business and customers to find/create opportunities to tell the American Express story.

• Implementing communications strategy, including the creation of content across internal communications channels, talking points, speeches, and presentations.

• Overseeing monitoring, measuring and reporting of communications and reputation management activities.

• Partnering effectively with communications colleagues to ensure consistency in messaging across the enterprise.

Minimum Qualifications

• 5 years communications/public relations experience with demonstrated ability to handle all types of media.

• Proven internal communications experience, with track record of exercising sound judgment and clear decision-making under tight deadlines.

• Experience and knowledge of banking, risk/compliance, change management and/or reputation management.

• Proven track record to own and drive projects independently with senior level guidance, demonstrate resourcefulness and drive to move projects forward.

• Strong interpersonal skills and ability to create connections across functions and levels.

• Excellent written and verbal skills.

• Strong business acumen and strategic thinking skills.

• Ability to flex across projects to support the team on both internal and external communications needs (writing, research)

• Excellent project management skills and ability to thrive while managing multiple priorities in a fast-paced work environment.

• Excellent judgment.

• Strong analytical, strategic, and creative skills.

• Experience providing confident and persuasive counsel to clients.

• Excellent leadership skills, must be focused on process with an ability to build strong followership across the team and enterprise.

• Bachelor’s degree or relevant experience

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Communications

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25008041