Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This role sits within the Global Merchant and Network Services (GMNS) Product team, part of American Express’ Global Merchant & Network Services (GMNS) organization. GMNS focuses on the businesses that accept American Express cards, bringing together the teams that manage relationships with millions of merchants globally, operate the American Express payment network, and lead bank and acquirer partnerships across more than 170 markets.

GMNS Product is at the core of this ecosystem, enabling how Issuers, Acquirers, Network Partners, and Processors connect to and operate on the American Express Network, which supports over $1.6 trillion in annual spend. The team is leading a strategic, multi-year transformation of the acquiring ecosystem through Acquirer Product, modernizing platforms, capabilities, and services to better anticipate partner needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

We are seeking a Senior Product Designer to join the Global Merchant & Network Services (GMNS) Design Team. The GMNS Design Team is focused on creating and improving digital experiences for Merchant and Network customers. This role is a unique opportunity for a passionate, driven designer to help influence and grow design within GMNS.

How will you make an impact in this role?

• Elevate the overall quality of UX and UI design of digital experiences for Merchants and Network customers

• Partner closely with the Product, Research, Analytics, Marketing, and Engineering teams to define and create designs

• Deliver designs and work with Engineering to ensure proper implementation

• Develop insight-driven solutions by partnering with our Researchers & Analytics team to incorporate user findings and principles throughout the creative process

• Transform ideas, business opportunities, partner feedback, and research into a vision that provides a clear, useful, and desirable outcome for users

• Regularly share your designs and review the work of other team members to gain insights, feedback, and drive cross-team collaboration

• Look for and share opportunities to refine both individual and team processes

• Clearly and confidently communicate with an affinity for visual storytelling

• Be a passionate advocate for Amex Merchant and Network customers

Minimum Qualifications

• 5 years professional experience

• Experience working closely with product and engineering teams in an agile environment

• Exceptional skills in UX and Interaction design

• Mastery of Figma, design and prototyping tools

• Experience utilizing or contributing to design systems and DesignOps

• Experience managing and prioritizing multiple projects

• Experience communicating to business partners how design delivers on user and business goals

• Bachelor’s degree in a related field or relevant work experience

• Must be able to work in-office from NYC at least 3 days/week

Preferred Qualifications

• Experience implementing UX writing and microcopy best practices

• Understanding of information architecture and how to apply it to design

• Experience creating journey maps and service blueprints to understand and communicate a full end-to-end experience

• Experience working in a heavily regulated industry or on a project with substantial design constraints

• A portfolio highlighting your end-to-end design process

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Design

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26004025