Job Details

Title: Senior Bookseller - FT

Category: Retail

EmploymentType: Full-Time

Location: MD - Westminster - Westminster Crossing - 3534

LocationType: retail

JobLocation: Westminster, Maryland 21157

JobSummary: As a Senior Bookseller, you use your exemplary knowledge, passion, and expertise regarding books to ensure a vibrant and curated bookstore executed to our standards. You support new booksellers through mentorship and guidance, helping them to learn about books and our first-class service standards for our customers. You deliver an engaging experience for our customers through your ability to build rapport, your friendly demeanor and genuine willingness to help them find the perfect book, gift, or beverage. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

WhatYouDo:

• Engage with our customers by having great conversations, using your book knowledge to connect them with the right products for their needs.

• Ensure a vibrant bookstore through the execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization, and sense of theater.

• Identify key titles to tailor and localize assortments for the customer.

• Leverage key campaigns such as Our Monthly Picks, pre-orders, etc., to hand sell and engage in conversation with every customer.

• Keep the store neat and tidy, ensuring the bookstore is always shoppable and inviting.

• Create compelling and vibrant displays, ensuring section detail is targeted to your customer.

• Mentor and teach new employees, helping them to acclimate to bookselling.

• Model expected behaviors to ensure compliance with all company policies and procedures.

• Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.

• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) and Café when needed.

• Open and close the building, ensuring the safety of our employees and customers when acting as a keyholder.

Knowledge&Experience:

• Well-read within a variety of genres.

• Is an exceptional hand-seller.

• Work with consistent urgency and efficiency.

• Make great book recommendations, engaging in genuine conversations with customers.

• Help to teach new employees about the store.

• Understand and execute bookselling basics.

• Act as a role model for others by being positive and helping to drive company initiatives.

• Communicate effectively and respectfully.

• Listen to customers and identify their needs to their satisfaction.

• Prioritize efficiently and work effectively.

• Demonstrate exemplary bookseller level skills.

Expected Behaviors

• Treat customers as the first priority at all times by creating a unique and engaging shopping experience.

• Respond to customers with sincere urgency and care.

• Exhibit a deep knowledge of and a passion for books.

• Enjoy sharing knowledge and easily talk about books.

• Continue to grow knowledge of books and the industry.

• Is patient, a good listener and makes others feel heard and respected.

• Take pride in the bookstore by ensuring a clean and tidy shopping environment at all times.

• Put people at ease by taking the time to listen and build rapport.

• Friendly and comfortable interacting with people.

• Work collaboratively and respectfully with others.

• Seek and provide help and support when needed.

• Accept coaching and feedback from others openly.

• Accept responsibility and execute all assignments with care and accuracy.

• Act as a mentor and role model for others.

• Positive about the company and its initiatives.

• Show respect and kindness to fellow employees and customers.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Notes:

An employee in this position can expect a hourly rate starting of $15.00

Benefits

Part- time less than 20 hours per week: Sick pay equal to 1 hour for every 30 hours worked, Employee Discount

Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k)

Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits. Employee is eligible to participate in additional benefits which includes Disability, Life Insurance, Transit, Tuition Reimbursement.