Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This position will be part of MS—U.S. Business Operations and will be responsible for preventative and detective controls across critical operational processes like merchant onboarding. This new team supports our market-facing teams and colleagues, ensuring effective processes, documentation, controls and more are in place to effectively managing risks in accordance with the company’s risk framework and policy. The team serves as a facilitator for audits, event and issue remediation, and more.

This individual will serve as a control mechanism reviewing data elements related to merchant onboarding, custom contracts, industry code selection, hierarchy assignment and more. This Analyst will work to ensure requests are accurate from initiation to completion, processes are documented, reporting is captured, and process errors are identified and corrected. The role will involve extensive collaboration with multiple partners across cross functional teams.

Responsibilities:

• Execute preventative controls across critical MS—U.S. processes including requested new Merchant locations including critical data elements like industry code, pricing and hierarchy assignment prior to submission to Global Servicing Group for action

• Execute detective controls across critical MS—U.S. processes including reviewing requested new Merchant locations including critical data elements like industry code, pricing and hierarchy assignment post creation

• Document all engagements and reviews

• Identify process gaps, themes, operational risk areas

• Action errors ensuring corrective action and document completion

• Assist in additional identification specific risks throughout business processes and systems (along with business process owners)

• Assist in creating improved process flows and standard operating procedure documents

• Partner with critical cross functional teams sharing data and experiences to drive technical solutions

• Maintain dashboards and key risk indicators (KRIs) for ongoing monitoring

• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications:

• Strong verbal, written, interpersonal and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.

• Decisive Self-starter with a high degree of accountability and ability to exercise sound business judgment and clear, independent decision-making.

• Ability to influence across all levels and to develop relationships with leaders, peers, and cross functional teams

• Excellent attention to detail and organizational abilities

• Demonstrated ability to quickly learn new technical skills

• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Prior experience with or knowledge of MS—U.S. preferred

• MerchantForce, Excel, MSP/MS3, Mira, Tableau experience preferred

• Experience in MS Visio and Archer technology platforms a plus

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Risk

Primary Location: US-New York-New York

Other Locations: United States, US-Arizona-Phoenix, US-Utah-Sandy, US-Florida-Sunrise

Schedule Full-time

Req ID: 25014689