Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The Sr. Analyst, Transformation Reporting, will develop, own, and evolve reporting capabilities to support marketing transformation priorities and provide actionable insights to enterprise stakeholders. This encompasses training, product adoption, marketer experience, risk/compliance, and business impact reporting for mission-critical initiatives, like Project Flywheel.

Key Responsibilities:

• Partner with Sr. Manager - Change Management Strategy & Reporting to design and implement a new reporting framework to measure (1) training effectiveness, (2) platform adoption, and (3) business impact of Project Flywheel.

• Anchor reporting around adoption and marketer experience (as leading indicators), control management and risk health (as non-negotiables), and improved marketer and member experience (as the ultimate outcome).

• Assess, review, and suggest improvements to existing reporting architecture. Partner with internal business teams to implement ideal state reporting architecture to enable effective reporting on marketing execution.

• Build self-service dashboards to enable real-time access to key performance indicators.

• Use data-driven insights to track key performance and identify trends, composition, leading indicators, risk factors, and outlook in platform adoption.

• Development of reports and presentations – including gathering data, extrapolating critical elements, and communicating findings in an actionable format.

• Create recurring, consistent leadership updates regarding reporting and insights.

• Serve as the point of contact for Marketing Transformation Issue Resolution Management to investigate validity of potential bugs and catalogue issues for resolution or features for enhancement.

• Develop and maintain strong partnerships with Operational Excellence, GCO, Compliance, Marketing Enablement, channel marketing teams, and other internal business teams to progress the teams’ strategic plan.

Qualifications:

• Proven experience in process improvement, operational excellence, or related field.

• Strong analytical skills with the ability to gather and interpret data to drive decision-making.

• Excellent communication and social skills to collaborate with and represent work to stakeholders at all levels.

• Ability to work independently, navigate ambiguity, prioritize tasks, and meet deadlines in a fast-paced and dynamic environment.

• Proven skills in analyzing, synthesizing, and communicating data as digestible, actionable insights. Ability to create compelling presentations and narratives.

• Strong relationship builder with a consistent track record of positively collaborating with and influencing key partners.

• Demonstrated problem-solving skills, can frame business problems, break them down into logical components, design and implement analysis to recommend solutions and communicate insights with a bias towards action.

• Clear communicator who can effectively structure plans, communicate them to diverse audiences in a digestible manner, and bring teams along together in a nuanced environment.

• Bachelor’s degree required. Master’s and/or technology certifications a plus.

• Intellectual curiosity and sense of humor.

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001283