Job Details

Content Developer, AppleCare Digital

Sunnyvale, California, United States

Support and Service

Summary

Posted: Aug 06, 2025

Weekly Hours: 40

Role Number: 200614303

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare is the proven leader in providing extraordinary support, serving millions of customers around the world. The AppleCare Digital team is seeking a dynamic, highly motivated individual to assist in the development of video and image assets that provides an informative and entertaining experience, and allows our viewers to fully understand and use their products to their full potential.

The Content Developer helps drive creation and delivery of screen assets to support functional creative needs, ensuring the consistency and accuracy of UI across screens for the design teams for the AppleCare Digital portfolio. This role is a subject matter expert and able to provide insightful advice and technical guidance to the topics and solutions Apple is trying to provide for our customers.

Description

Provide technical product expertise to our strategists, writers, producers, and creatives during pre-production and production.

Support the day-to-day screen production process, including tracking, quality assurance, course correction, and delivery.

Responsible for screen captures, data management, and content loading on devices.

Handle hardware inventory, both for in-house screen capture usage and video + photography productions.

Build relationships with our Engineering, Product Marketing, and Marcom teams to learn all aspects of the hardware and software.

Continuously learn and be an authority in everything Apple.

This person will work with a Content Production team who will depend on them at several stages of our production process. We’re searching for someone who wants to take their training and expertise, honed through years of being an Apple expert, and apply them to millions of people online, every day.

Minimum Qualifications

• 5+ years in a creative or technical role dealing with Apple products.

• You demonstrate deep knowledge of our vast library of hardware products, software offerings, services, and can speak to their configuration, options, usage, and proper troubleshooting.

• Experience in an Advisor, Genius or Trainer role, or Marcom TDM experience.

• You possess great communication and time management skills, and work independently as well as in a team environment.

• Strategic problem solver, looking ahead and anticipating solutions.

• You approach projects with curiosity, are proactive, and have a go-getter attitude looking for and open to new ways of working.

• Be a collaborative teammate with a positive attitude and an eagerness to ask questions.

• Bachelors degree or equivalent experience

Preferred Qualifications

• 7+ years in a creative or technical role dealing with Apple products.

• You have experience in building real, positive relationships with creative people who span many fields, including producers, creatives, motion designers, writers and strategists.

• Video production and graphic design experience strongly preferred but not required.

• Bachelor’s degree.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $117,400 and $221,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.