Job Details

WW Retail Commercial Manager - EDU/SMB/Refurbished

Austin, Texas, United States

Corporate Functions

Summary

Posted: Apr 12, 2025

Role Number: 200599302

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

As a key member of the Worldwide Retail Customer Segments team, you will play a pivotal role in crafting and driving the strategic plans for key customer cohorts including Education, Small and Medium-sized Businesses, and Refurbished. You will define key problem statements, identify opportunities, and recommend revenue-driving initiatives based on market analysis and insights.

Description

As the WW Retail Commercial Manager for Education, SMB, and Refurbished, you will lead the development and execution of commercial growths plan for Apple Retail (Online and Stores). Success in this position requires in depth market analysis, strategic thinking, strong collaboration across teams, and the ability to translate insights into innovative growth initiatives and results.

Responsibilities:
Formulate Retail’s commercial strategy for Education (College Students), SMB, and Refurbished using clear data driven inputs and superior ability to create clearly articulated plans.
Develop high-impact initiatives and commercial plans to implement the strategy for the Education/SMB/Refurbished businesses, including affordability strategy and formulation of new value propositions
Identify customer trends and customer behavior to recommend new commercial programs and campaigns.
Acquire Leadership approvals for highly complex and innovative initiatives through influencing senior stakeholders going from high level strategic vision to detailed queries.
Create annual commercial plans that align with the overall strategy and align large cross-functional teams.
Lead cross-functionally to devise new strategy and go-to-market plans leading the relationship with Marketing, Merchandising, Finance, Product Management, Legal, Operations and Geo teams.

Minimum Qualifications

• 6+ years of experience with expert knowledge of the Retail industry, Commerce, and/or Financial Services.

• Ability to derive logically thought through actions using clear and ambiguous data and inputs.

• Proven track record in strategy or customer experience functions, successfully developing and leading business initiatives that address clear long-term objectives.

• Self-starter with strong analytical skills and a demonstrated ability to make data-driven decisions.

• Bachelor’s degree or equivalent industry experience.

Preferred Qualifications

• A strong leader with sound judgment, capable of building consensus around solutions and possessing exceptional communication skills that resonate at all levels of the organization.

• Ability to craft compelling presentations that influence leadership effectively through storytelling.

• Proven track record of prioritizing, planning, and successfully executing strategies, programs, and projects.

• Skilled at positively influencing individuals across all functional areas, building relationships, and serving as a key point of contact and subject matter expert.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.