Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions:

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

The Manager, Product Integration & Delivery is responsible for leading Product PDI delivery for Enterprise Payments initiatives across Network & Acquiring Solutions (NAS) and partner teams. This role focuses on upstream product delivery, readiness, and alignment and works closely with Product, Delivery, and Technology partners to drive successful delivery execution.

The ideal candidate has strong delivery leadership, experience operating in a matrixed environment, and the ability to drive clarity and alignment across multiple product and business teams. Familiarity with AMEX delivery processes, PI Planning, capability development, and Enterprise Payments governance is highly beneficial.

Key Responsibilities

• Drive delivery for Enterprise Payments initiatives, ensuring readiness, clarity, and alignment prior to formal Technology PDI execution.

• Serve as the primary point of accountability for product delivery from initiative intake through handoff to Technology, ensuring scope, objectives, and success criteria are clearly defined.

• Partner closely with Product to translate strategy and roadmap priorities into executable product delivery plans.

• Coordinate cross-functional stakeholders to align on product scope, sequencing, dependencies, and integration impacts across Enterprise Payments capabilities.

• Identify, document, and manage product-level dependencies, risks, and assumptions to support predictable downstream delivery.

• Ensure product requirements and integration needs are clearly defined, validated, and ready for Technology intake.

• Support investment, sequencing, and capacity planning by providing product delivery insights, trade-offs, and readiness assessments.

• Facilitate alignment across downstream consumers and partner teams to ensure shared understanding of product intent and delivery expectations.

• Track and communicate product delivery progress, readiness status, and risks, escalating issues as needed to maintain momentum and alignment.

• Maintain clear product delivery plans, documentation, and artifacts to support effective transition into Technology PDI and ongoing delivery forums.

Qualifications & Skills:

• 5 years of program, delivery, or product execution experience leading complex, cross-functional initiatives in large-scale, matrixed environments preferred.

• Demonstrated ability to influence and drive alignment across diverse stakeholder groups, including senior leaders.

• Strong communication, facilitation, and collaboration skills across functions, geographies, and levels.

• Proven ability to translate strategy into actionable product delivery plans with measurable outcomes.

• Experience managing product or platform lifecycles, ideally within payments, fintech, or financial services.

• Working knowledge of Agile/SAFe practices and delivery methodologies to support effective product-to-technology handoffs.

Preferred Qualifications

• Experience working within Enterprise Payments, NAS, or related AMEX payment capability teams.

• Familiarity with AMEX technology delivery processes and integration patterns to enable effective partnership with Technology PDI teams.

• Understanding of operational readiness, risk controls, and regulatory requirements.

• Ability to lead across complex cross-team environments without direct authority.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 26000369